Regional Collections Specialist - Clarksville, TN
 Waste Pro, USA | |
 United States, Tennessee, Clarksville | |
| 620 Frosty Morn Drive (Show on map) | |
 Jan 26, 2026 | |
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* Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits.
* goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls * Follow up on calls and email, fax or mail copies of invoices as required * Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment * Perform credit evaluations for new or renewal business to determine credit worthiness * Process credit card payments on accounts and resolve questions and issues on accounts * Assist the sales department in account set up by setting credit limits and terms * Run daily reports - credit hold report, credit balance report and aging reports * Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold. * Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes. * Complete the weekly top 30 aging account report to the company CFO and others required * Run Aging reports and update notes in system regarding status of payment on accounts. * Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required. * Provide back up for customer service, Accounts Receivable Clerk as necessary *Essential Functions-The statements above are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. | |