Senior Manager, Quote-to-Cash Systems (Salesforce Revenue Cloud)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Manager, Quote-to-Cash Systems (Salesforce Revenue Cloud)

Location: Remote (US)

Genesys is seeking an experienced and highly driven Quote-to-Cash (Q2C) technology leader to own the strategy, execution, and continuous evolution of our Salesforce Revenue Cloud ecosystem. This role is accountable for translating complex SaaS monetization and commercial requirements into scalable, compliant, and high-quality system capabilities across quoting, contracting, ordering, billing handoff, and revenue readiness.

This is a critical leadership role at the intersection of Sales, Finance, Product, and IT. You will partner closely with Revenue Operations, Finance, Cloud Product, and downstream Billing and Revenue platforms to enable new commercial models, improve speed-to-market, and ensure end-to-end integrity across the monetization lifecycle.

You will lead a team of product owners and systems analysts, while operating as a hands-on domain expert for Salesforce Revenue Cloud and enterprise Q2C design.

Key Responsibilities

• Drive the Quote-to-Cash systems strategy and roadmap, with primary accountability for Salesforce Revenue Cloud (CPQ, Contracts, Orders, Amendments, Renewals), aligned to enterprise Billing and Revenue objectives.

• Lead the design, configuration, and optimization of end-to-end Q2C capabilities, supporting complex SaaS, subscription, usage-based, and hybrid commercial models.

• Serve as the subject matter expert and escalation point for complex deal structures, lifecycle events, and downstream billing and revenue impacts.

• Drive predictable, high-quality delivery through agile, product-centric execution, ensuring scalability, performance, and system integrity.

• Partner closely with Sales, Revenue Operations, Finance, Product, and Legal to align commercial strategy, operational processes, and system capabilities.

• Ensure clean handoffs and data integrity across integrated platforms, including Salesforce, Billing (e.g., Zuora), ERP, and data ecosystems.

• Lead and mentor a high-performing global team of product owners, analysts, and delivery resources with clear ownership and operating rigor.

• Establish governance, controls, and KPIs to monitor quote accuracy, order quality, revenue readiness, compliance (ITGC/SOX/ASC 606), and leakage prevention.

• Manage technology partners and system integrators to ensure cost-effective, predictable delivery and adherence to Genesys architecture and quality standards.

Required Qualifications

• 12-15+ years of experience delivering enterprise business systems, with deep expertise in Quote-to-Cash and SaaS monetization.

• Hands-on and architectural mastery of Salesforce Revenue Cloud / CPQ, supporting complex deal structures, lifecycle events, and usage-based pricing models.

• Experience integrating Salesforce with Billing platforms (e.g., Zuora), ERP, and data warehouses.

• Proven ability to design scalable business processes, system architectures, and multi-year roadmaps in complex, global environments.

• Strong track record of leading large, cross-functional, enterprise initiatives, including ownership of delivery, quality, and outcomes.

• Exceptional stakeholder communication and influence skills, with experience partnering across Sales, Finance, Product, and IT leadership.

• Demonstrated leadership in building and scaling high-performing teams, managing priorities in fast-paced, high-ambiguity environments.

Preferred Qualifications

• Experience in global, multi-currency, multi-entity environments.

• Experience integrating with AWS and Workday Financials

• Master's degree in Computer Science, Engineering, or MBA preferred.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

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