Group Rooms Coordinator

Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.
Omni Richmond's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

The Omni Richmond Hotel is looking for a customer-service, detailed-orientated individual to join the Sales and Convention Service team as the Group Rooms Coordinator. In this role, you will be responsible for supporting the property by assisting Revenue Management, Sales and Convention Services with group communications, OPERA-related data entry and maintenance.

FULL-TIME

PAY RATE: $18.50 per hour

General job responsibilities include, but not limited to:

Working with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing - according to contract and email history.
• Creating and maintaining group room blocks; Ensuring all group reservations have correct billing, and all other necessary information
• Ensuring the group blocks monitored correctly prior, during, and post the groups dates.
• Researching and charging for all no-shows, cancellations, and deposits.
• Completing Group Commission Report, after group's departure.
• Monitoring Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
• Researching outstanding Travel Agent Commissions for groups.

Qualifications:

• Minimum 6 months front office or reservations experience required. Experience in hotel operations in other areas (rooms, accounting, sales/marketing) of greater duration will be considered.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Ability to accurately and efficiently input information into computer systems.
• Ability to work cohesively with co-workers both within and outside of your department
• Must be able to analyze situations and make concise decisions that meet and exceed the expectations of the hotel.
• Strong attention to detail is required to minimize reservation errors.
• Ability to prioritize, organize and follow up on all assigned items, including guest requests and questions.
• Developed computer proficiencies, OPERA experience a plus.
• Strong organizational skills with the ability to multi-task in a fast paced environment.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Excellent customer service and problem solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Must be able to sit for extended periods of time. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.