Accounts Receivable Manager

SUMMARY

Oversees all Department of Mental Health (DMH) and Agency billings. Monitors overall status of Accounts Receivable (AR) work/projects and makes any needed workflow adjustments to meet monthly billing deadlines. Manages the monthly AR close process including reconciliation of AR sub-ledger to the General Ledger (GL) and preparation of AR month end schedules, revenue reporting and reconciliation to GL and metrics used for internal reporting. Supervises billing staff and ensures data entry is accurate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports and promotes the mission of the Agency: Foothill Family empowers children and families to achieve success in relationships, school, and work through community-based services that advance growth and development.
• Oversees the billing process and ensures accurate and timely billing for all fee-for-service clients.
• Manages a team of billing specialists, ensures the completion of work required in billings systems (e.g., Welligent) including but not limited to creating, posting, and exporting billing cycles to the DMH 837 files and provides leadership and support as needed.
• Oversees the completion of work required in DMH systems (i.e., IBHIS and EFT) including but not limited to the 277 and 835 files.
• Ensures monthly DMH eligibility for all active clients is verified and notifies therapists of ineligible clients.
• Investigates and follows up on the reports produced by the IBHIS or EFT, particularly the denials report.
• Ensures claims are voided in Welligent as applicable.
• Develops and maintains billing policies and procedures to ensure compliance with regulatory requirements.
• Identifies opportunities to improve billing efficiency and accuracy and implements strategies to achieve these goals.
• Reviews and analyzes billing data to identify trends and areas for improvement.
• Collaborates with other departments and programs to ensure smooth and efficient billing operations.
• Responds to billing inquiries and resolves billing issues as needed.
• Prepares and presents billing reports to senior management.
• Manages the monthly Accounts Receivable (AR) closing process including reconciliation of AR sub-ledger to the General Ledger (GL) and preparation of AR month end schedules/reports and reconciles to GL.
• Monitors and works with the Controller to resolve all outstanding Accounts Receivable claims and chargebacks.
• Manages information requests during year-end audits and responds to requests for information throughout the year.
• Documents trends and initiates corrective action to ensure maximum cash reimbursement, prompt payment for services rendered and uninterrupted cash flow.
• Works with Financial Analysts and reconciles DMH billings on a monthly basis.
• Compiles data, conducts statistical and analytical studies of billing volume, dollars billed, payments received, bills outstanding, cash and revenue fluctuations, and prepares regular and special reports for review with the Controller.
• Provides services relating to the administration of public funds or benefits, including eligibility for public funds or public benefits.
• Ensures the work is accurate and processed in a timely manner and in accordance with department policies and procedures.
• Monitors and evaluates staff performance to ensure duties are properly performed. This will include preparation of the annual performance evaluations. Provides constructive feedback and discipline when necessary.
• Assists staff in researching and handling more complicated transactions and problems.
• Displays sensitivity to the service population's cultural and socioeconomics characteristics.

SUPERVISORY RESPONSIBILITIES:

Performs supervisory responsibilities in accordance with the Agency's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

POSITION REQUIREMENTS:

• Bachelor's degree in accounting, finance, or a related field.
• Minimum of 5 years of experience in billing or accounting.
• Minimum one year of supervisory experience preferred.
• Proficient in Welligent or similar DMH billing system.
• Proficient in Excel and knowledgeable with Microsoft Office Suite or related software.
• Familiarity with DMH Utilization and Payment reports.
• Knowledge of Sage 100 or equivalent accounting system.
• Knowledge of Deferred Revenue and unbilled Accounts Receivable.
• Knowledge of database applications is helpful.
• Knowledge of IBHIS and EFT or equivalent system.
• Strong organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Thorough understanding of policies and procedures used in accounts receivable and billings.
• Strong communication and interpersonal skills

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must occasionally lift and/or move up to 25 pounds.