Operations Coordinator

University of Colorado | Denver
Official Title: Business Services Intermediate Professional
Working Title: Operations Coordinator
FTE: Full-time
Salary Range: $59,400 - $63,313 [term-limited position; funded through May 27,2027]
Position #00826423- Requisition #38463

About the University of Colorado - Denver

Millions of moments start at CU Denver, a place where innovation, research, and learning meet in the heart of a global city. We're the state's premier public urban research university with more than 100 in-demand, top ranked bachelors, master's, and doctoral degree programs. We partner with diverse learners-at any stage of their life and career-for transformative educational experiences. Across seven schools and colleges, our leading faculty inspires and works alongside students to solve complex challenges and produce impactful creative work. As part of the state's largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. To learn more about how CU Denver helps learners meet their moment, visit ucdenver.edu.

Job Description
* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *
The University of Colorado Denver is seeking applications for an Operations Coordinator. This full-time, University Staff (non-classified) position is responsible for high-level administrative and programmatic support in the CU Denver Student and Community Counseling Center. Responsibilities for this position include assisting the Director, Assistant Director, Lead Program Administrator, counseling center staff/clinicians and stakeholders within campus community. This involves providing support on a variety of tasks including, but not limited to, managing student hourly employees, coordinating staff calendars, scheduling meetings, ordering office supplies, maintaining the center spaces, and other administrative office needs. The individual in this position will work both independently and in collaboration with the center leadership. Specific priorities and duties of this position may change as the operational structure and administrative needs evolve. In addition, this position will provide cross coverage for other administrative staff positions as needed. The clinic is seeking an individual with solid business/academic/clinical administrative skills de-escalation skills for mental health crises, and passion for the importance of counseling in a college environment. This is a term limited position that has funding through May 27,2027. Termed funding.

Operations Coordinator
What you will do:
* Provide strategic support to clinic leadership, including scheduling, clinic/campus communication, and coordination of departmental/intradepartmental administrative tasks.
* First point of contact for the University on many levels, either in person, by telephone, website inquiries or via email in a high-volume setting. This position will provide information regarding center services, referrals, and operating policy/procedures.
* Welcome diverse clientele with excellent customer service to the counseling center.
* Support clients seeking services who may be in crisis, which may include the use of de-escalation skills consistent with counseling best practice, use of panic buttons, and notification of campus police with support and guidance from the counseling center staff.
* Schedule new client appointments, meetings, and reserve rooms in the electronic health record.
* Manage Records Requests, Release of Information, Personal and Clinic Disclosures while exercising a high-level of discretion regarding confidential client matters.
* Hire, train, schedule and provide ongoing supervision for part-time, hourly student employees
* Purchase office supplies and/or outreach materials using a university procurement card and processes.
* Provide administrative support to the clinicians and faculty as requested.
* Other duties as assigned by center leadership.

Qualifications you already possess (Minimum Qualifications)

* Current University of Colorado Employee
* Bachelor's degree from an accredited institution.
* One (1) year of related professional experience
Substitution: A bachelor's degree is preferred, or equivalent combination of education, certification, and experience.

Preferred Qualification to possess (Preferred Qualifications)
* Bachelor's degree from an accredited institution in psychology, business, administrative studies, human resources, or finance/accounting. Experience working in a counseling, healthcare, or academic setting.
* Experience working with Electronic Health Record software
* Experience navigating policies, procedures, and administrative structures in higher education
* Experience working with and deescalating clients seeking mental health services who may be in distress.
* Experience assisting leadership with finance, procurement, and /or budget
* Experience as an executive assistant or an operations coordinator

Knowledge, Skills, and Abilities
* Experience overseeing customer facing operations, triaging inquiries, and maintaining a professional environment.
* Comfort and familiarity in working with individuals who are receiving mental health services
* Demonstrated composure under pressure, maintaining stability and professionalism.
* Outstanding customer service skills.
* Engaging and friendly attitude.
* Developed knowledge of healthcare operations
* Strong verbal and written communication skills with the ability to effectively explain processes and procedures.
* Effectively utilizes analytical skills and independent judgment to research, evaluate, and complete assigned tasks with minimal need for clarification
* Ability to maintain confidentiality.
* Excellent time management and organizational skills with the ability to prioritize tasks, work under tight deadlines without close supervision.
* Independently adapts to changing situations and shifting priorities.
* Efficiently manages priorities and deadlines, demonstrating an ability to deliver results without frequent check-ins or follow-up questions
* Proactively identifies, anticipates, and independently completes tasks that advance departmental goals
* Quickly acquires new skills and information independently, without frequent supervision or repeated guidance.
* Effectively navigates the needs and preferences of multiple stakeholders, demonstrating initiative in resolving competing interests with minimal direction.

Conditions of Employment
* Termed funding - Position is funded through May 27, 2027
* The candidate hired must be able to work during our evening hours of operation: Monday - Thursday between 11-7 and Friday between 9-5pm
* This position requires an onsite presence on campus 5 days a week.
o Working hours may vary by semester based on staff and clinic needs.
* Must be a current University of Colorado employee

Mental, Physical, and/or Environmental Requirements
* The ability to sit for extended periods, stand and walk occasionally, reach with hands and arms, use hands to manipulate a keyboard and mouse, and have good near vision for computer work;often requiring minimal lifting, but may involve bending or reaching to retrieve items from shelves or drawers.
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at workplaceengagement@ucdenver.edu

Employment Sponsorship
Please be advised that this position is not eligible now or in the future for visa sponsorship.

Compensation and Benefits
The salary range (or hiring range) for this position has been established at $59,400 - $63,300.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
This position is not eligible for overtime compensation.
Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.
Benefits: https://www.cu.edu/employee-services/benefits
Total Compensation Calculator: http://www.cu.edu/node/153125

Application Deadline
Applications will be accepted until the position is filled. Preference will be given to complete applications received by December 24th, 2025. Those who do not apply by this date may or may not be considered.

Required Application Materials:
To apply, please visit: http://www.cu.edu/cu-careers and attach:
* A cover letter which specifically addresses the job requirements and outlines qualifications
* A current CV/resume
* List of three references (we will notify you prior to contacting both on and off-list references)
* Additional materials added here if applicable

Background Check Policy
The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.
Questions should be directed to Matthew Heermann; matthew.heermann@ucdenver.edu