New

Technical Support Tier 1

Quadrant, Inc.
United States, Virginia, Dulles
Dec 06, 2025
Customer Service Tech Support Herndon VA Pay From: $25 Per Hour MUST: 1+ years of Technical Support experience and providing customer service support Experience utilizing a CRM Tech support ticketing system Experience with Microsoft Office 365 (Word, PowerPoint Excel and Outlook) Knowledge of how to operate MS Windows and knowledge of network functions Knowledge of computer hardware Strong communication skills, customer service support Ability to be trained easily on software Knowledge of network functions, various software systems and computer hardware Must have strong written and verbal communication skills in person, over the phone and on TEAMS Experience using a help desk software and remote support tools Strong troubleshooting skills with ability to provide concise information to clients DUTIES: The duties of the Customer Service Tech Support candidate include but are not limited to the following: Work as a liaison between the Tech Support department and Clients Set up and schedule software installations Process warranties once client sign on for software Document and update client notes in CRM Respond to customer inquiries in a timely and accurate manner, via phone, email, or chat Identify customer technical issues and work to resolve Update call log with information regarding technical issues and client interactions Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with team members Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act".