Command Center Operator (Part-Time)

The salary grade for this position is 10. Final salary and offer will be determined by the applicant's background, experience and skills, as well as internal equity and alignment with market data.

Job Description:

• Monitors the daily operations of the Command Center during their respective shift.
• Monitors the conduct and behavior of all employees, visitors/guests, tenants and vendors entering into the area of observation via the displays of the Command Center.
• Monitors and observes the activity, and volume of activity at designated operational post via the displays of the Command Center.
• Monitors and directs personnel via radio to respond to calls for service at designated post locations as directed by the Operations Sergeant or Command Center Lieutenant (when applicable).
• Monitors and is aware of activities and events happening in, around or in close proximity to the Federal Reserve Facility.
• Monitors Philadelphia Police Radio and disseminates pertinent information to Federal Reserve Police personnel about information pertaining to public safety issues in or around the immediate area.
• Maintains awareness of the C-Cure Roll Call report and "personnel in area" data throughout the designated shift.
• Operates C-Cure Access Control System and Video Surveillance System and adheres to department procedures when responding to events or alarms as directed by the Operations Sergeant or Command Center Lieutenant (when applicable).
• Remotely operates x-ray equipment.
• Operates and is knowledgeable of the Video Surveillance System and its capabilities.
• Completes "Radio and Communication Checks" in a timely and professional manner.
• Completes "Intercom and Equipment Checks" for all staffed operational posts.
• Completes varied administrative duties and ensures Command Center equipment is working properly throughout the duration of the assigned shift.
• Answer phone and intercom calls to the Command Center promptly and professionally in a clear and concise manner.
• Answers and acknowledges events and alarms on C-Cure 9000 "Monitoring Station" and "Event Viewer" promptly and efficiently (2-3 min). Logs appropriate detailed message when prompted or as directed by higher ranking personnel.
• Observe, acknowledge and clear events in the Video Surveillance system promptly and efficiently.
• Answers, responds and delegates all radio traffic in a professional, clear, concise and timely manner.
• Utilize the Lift Net Elevator System to move elevators from floor to floor within the facility and or place specified elevator in Independent Service to expedite employees, LE personnel and or emergency medical personnel to certain areas and or floors within the facility.
• Accepts, processes and disseminates information from personnel and to personnel in emergency or high stress situations.
• Knowledge of LEU Department "Emergency Procedures", "Staffing Model" and "Security Statues" for the deployment of personnel to assigned locations and responsibilities to be completed.
• Knowledge and ability to comprehend and carry out tasks and responsibilities in the Command Center during "Emergency Procedures" or elevated "Security Statuses".

Knowledge, Skills and Abilities

• Demonstrates strong interpersonal and customer service skills.
• Demonstrates strong oral and written communication skills.
• Demonstrated awareness and understanding of Bank and LEU policies, SOPs and Directives.
• Possesses and maintains competence with C-Cure.
• Possesses and maintains competence with Omnigo/Report Exe.
• Possesses and maintains competence with the Simplex Fire Suppression and Public Address System.
• Possesses and maintains competence with Liftnet.
• Possesses and maintains competence with the Video Surveillance System (VSS).
• Possesses and maintains competence "Security Status" and lockdown procedures.
• Possesses and maintains competence in "Emergency Procedures" to include the following: Active Shooter, Bomb Threat / Suspicious or unattended packages procedures, 1st amendment auditors, Security Status (Yellow/Orange/Red) and Medical Assistance calls.
• Knowledgeable of gathering, analyzing, and evaluating facts and evidence and allocating resources requested for calls for service.
• Ability to operate the pneumatic roll up doors for the Up Ramp and Down Ramp into and out of the 2nd level parking garage.
• Acts decisively, quickly, and calmly in emergency situations.
• Understands and comprehends LEU emergency procedures and associated tasks and responsibilities.
• Ability to operate the bollard system granting or denying access to the Cherry street loading dock for bank owned vehicles and or authorized vehicles that have passed screening through the OSSF.
• Comprehends and understands Cash Department entry policy and applicable SOPs.
• Possesses and maintains competence in "unarming" and "arming" Vaults in the Cash Area.
• Knowledgeable of local partner(s) contact list and applicable resources and information during "Emergency Procedures".

Subordinates:

• N/A

Education and Experience:

• High School graduate or equivalent.

Other Requirements:

• Because this job is considered a safety sensitive position, following a conditional offer of employment, a drug screen for all controlled substances prohibited by federal law, including marijuana, will be required.

Physical Requirements: None

We offer a great benefits package that features:

• Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period

• 401k/Thrift Plan with generous employer match

• Employer-funded Pension Plan

• Paid Vacation/Sick Time & Holidays

• Monthly $120 Commuter Allowance

• Flexible Spending Accounts and Healthcare Spending Accounts

• Flexible Work Schedule available in most departments

• Life Insurance and Long Term Disability Insurance

• Tuition Reimbursement (undergraduate and graduate)

• Parental Leave

• Free onsite 24/7 Fitness Center including training classes, Peloton bikes and locker room / shower facilities

• Onsite Cafeteria & Coffee Shop

• Additional Convenience Benefits, Discounts and More

Additional Information:

• The Federal Reserve Bank of Philadelphia takes your information privacy seriously. Federal Reserve Bank of Philadelphia staff will only email you from the "@phil.frb.org" domain or through the Workday system "rb@myworkday.com". If you are initially contacted by phone, feel free to request that the caller provide you with their email address to validate their identity. If you have any questions about the validity of someone who contacts you regarding this position, please email the Talent Acquisition team at TalentAcquisition@phil.frb.org.

• We are an equal opportunity employer committed to hiring the best candidates and to providing equal employment opportunity to all persons without regard to race, color, religion, sex, pregnancy, national origin, age, genetic information, disability, military service, or any other basis protected by law.

• We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job responsibilities, and to receive other benefits and privileges of employment. If you need assistance or an accommodation due to a disability, please email us at TalentAcquisition@phil.frb.org.

• All Federal Reserve Bank of Philadelphia employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the Recruiter for this posting, who can provide you contact information for our ethics officer if necessary. You should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.

• Background investigations and drug testing are required for all new hires as a condition of employment, after the job offer is made. Candidates for positions deemed as "safety sensitive" will also be screened for the presence of marijuana. Employment may not begin until the Bank accepts the results of the background investigation.

• Due to the nature of the information you will have access to, we require that you also complete a more in-depth enhanced background screening (Peraton moderate or high).

• All employees will be subject to FBI fingerprint / criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.

• Certain eligibility rules apply. You will provide work authorization to prove your eligibility to work in the United States.

• The above statements are intended to describe the general nature, level of work and the requirements of this position. They are not intended to be an exhaustive list of all responsibilities associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.

• The Federal Reserve Bank of Philadelphia works two days per week onsite. Starting on September 2nd, 2025, all Bank employees will work full-time on site. By applying to this position, you agree you will be available to work on-site in a full-time capacity starting on September 2nd, 2025.

• Learn more about the Philly Fed and its culture. Learn more about working for the Philly Fed.

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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