New

Temporary Patient Liaison

ASPCA
United States, New York, New York
Dec 04, 2025
Who We Are At the ASPCA (American Society for the Prevention of Cruelty to Animals), we're proud to work with a broad and talented team of professionals who help drive our mission to prevent animal cruelty and promote their well-being across the country. Since 1866, we've been at the forefront of animal welfare, and every member of our extended team contributes to our hands-on work, advocacy, and education efforts. By working with the ASPCA, you're helping improve the lives of animals and the people who care about them. What You'll Do The Temporary Patient Liaison (TPL) is a vital member of the Community Medicine(CM) team who works directly with clients and the medical teams to ensure seamless delivery of services and a judgement free, high-quality experience for all. The TPL schedules medical appointments, welcomes clients to the clinic, answers questions about our program, assists with data entry and collects payments for services. The PL is the trusted source of information and support for families seeking assistance for their pets. Temporary Role Details: This is a temporary, contingent position and the person hired will be employed through a third-party staffing agency. The target hiring range for this temporary role is $25.86 per hour and may be modified in the future. Availability is needed Monday through Friday, 8a - 5p as schedules shift on a bi-weekly basis and the schedule could be 8a - 4p, 8:30a - 4:30p or 9a - 5p. Where and When You'll Work If the position is based at our Bronx Community Veterinary Clinic (CVC) located at 507 E 161st Street This temporary position is expected to last until February 1st, with the option of extending. What's Expected of You - Position Responsibilities & Qualifications: 1. Customer Service Work as part of a team to create a consistently excellent, welcoming client experience Greet clients, answer questions, schedule appointments and assist with patient intake Maintain a clean, stocked and organized lobby Manage client check-in to ensure smooth/efficient morning intake process Accurately and efficiently enter client and patient information into database Provide and/or coordinate interpretation and translation as needed and support client's ability to fully understand all medical procedures, options, and decisions Provide clients with referrals to external agencies/partners Accept payments for services and ensure cash register is balanced daily as needed Complete follow-up and reminder calls/text messages, and coordinate other services as needed (transportation, etc.) to remove obstacles to care and improve appointment compliance Schedule follow-up and additional services as needed Participate in grassroots community outreach to connect services with clients who need them including participating in ASPCA and CM events and tabling at other community events 2. Medical Support Prepare exam room(s) for use and escort and welcome clients into exam rooms Assist with outpatient exams by taking patient medical history Act as a scribe as appropriate to increase efficiency of the medical team Discharge spay/neuter patients, discuss post-operative instructions and supply appropriate paperwork Clean, sonicate, pack, and sterilize surgical instruments and clean/disinfect endotracheal tubes Clean and disinfect animal areas (exam tables, scales, kennels) throughout the clinic day, following CM standard operating procedures and utilizing appropriate and personal protective equipment Restock medical supplies as needed Assist medical team with translation service coordination as needed Perform other duties as assigned Qualifications: Ability to build close working relationships with others, both internal and external partners at all levels Ability to stay calm under pressure and deescalate conflict in a positive and professional manner Ability to work independently and as part of team Ability to work standing for 8 or more hours Agile and flexible work style to support a fast-paced work environment with shifting short term and long-term priorities Experience using a computer and navigating software applications High-degree of integrity and accountability, as well as a desire to carry out the ASPCA's mission Highly organized, with attention to detail Must display a track record of timely and accurate data entry Outstanding customer service skills Language: English (required) Bilingual (Spanish) strongly preferred Education and Work Experience: High School Diploma or GED equivalent required Experience in a social service setting working with diverse populations preferred Experience in community services, customer service, community organizing, advocacy or related field preferred Stay Connected - Join Our Talent Community If you are interested in joining our team and want to stay connected to future opportunities with the ASPCA, click this link to join our Talent Community. * Note:** EEO Policy and About Us sections are available on aspca.org/careers and will be included in every job posting. To view this language, please visit any of our currently open positions on the ASPCA Career site. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Your Employee Rights Under the Family and Medical Leave Act: Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees' protected leave for certain reasons. Click on the link to learn more. Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application. Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at careers@aspca.org. Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 \| Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 \| Fax: (317) 232-6580; E-mail: icrc@crc.in.gov \| Website: www.in.gov/icrc. Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122. Massachusetts Applicants: Per Massachusetts law, we are providing notice that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Philadelphia Applicants: You may view your rights under the Fair Criminal Record Screening Standards Act here.