Customer Support Manager

Job Title:B2B Customer Support Manager

Location: Atlanta, GA

Pay Rate Range: 35.00/hr

Staffmark Workforce Solutions offers this exciting contract opportunity with a global leader in electronics, mobile devices, and appliances, located in Atlanta, GA.

B2B Customer Support Manager

Top Skills

1. Strong Proficiency with Microsoft Office - Excel & PowerPoint

2. 2 years of experience in B2B customer support

3. Experience with single-family builder coordination and support a plus

Position Description

This position supports the day-to-day operations of our strategic Builder customers.

This position will ensure the execution of our daily operations with single-family builders nationwide. This support will include coordinating schedules for construction sites, managing follow-up tasks and ensuring execution, and communicating updates to internal teams and the customer. This position will also support analyses for improvement projects for builder operations.

Responsibilities:

1. Coordinate resolution of customer escalations;

2. Coordinate day-to-day tasks and follow-ups with customers;

3. Communicate updates internally and to customers;

4. Manage open items and drive cross-functional teams to issue resolution;

5. Analyze opportunities for improvement in daily operations;

6. Support other team needs as they arise.

Requirements:

* Proven ability to stay organized and on top of extensive task lists, with self-drive to push the tasks through to execution.

* Must be flexible and adaptable to a fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction.

* Works effectively with competing priorities.

* Strong Proficiency with Microsoft Office - Excel & PowerPoint.

* Strong interpersonal and communication skills (written and verbal) to coordinate and support transactions across multiple teams.

* Must have the ability to meet deadlines in a fast-paced and demanding environment.

* Regular, consistent, and punctual attendance. Reliability and consistency are a must.

* Education (include higher education, certifications, and whether required and/or preferred)

* Bachelor's degree highly preferred

* Years of experience: 2+ years

SKILLS

o Attention to detail

o Stays up-to-date

o Can easily document a new process or problem

o Can collect and condense data into information that can be acted on

o Building internal cross-functional relationships and partnerships

Staffmark talent working with this clientreceive competitivecompensation anda great benefits package including medical, dental, vision, 401K, and Paid Time Off, plus more!

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At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.