Manager, Change Management

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

The Manager, Change Management is responsible for the leadership and coordination of organizational change initiatives. They develop, implement, and manage the change process itself, which can be a complex and challenging task. The manager interfaces with all levels of management and staff to ensure that changes are smoothly and effectively implemented. This position leads change management activities in the right direction and work to ensure that changes meet the organization's goals.

Essential Functions

Creates Change Management strategies to achieve the organizational goals

• Leads, coordinates, and manages Change Management activities
• Coaches and mentors staff through the change process
• Develops training programs to help employees understand and adapt to change

• Ensures exceptional client satisfaction is consistently delivered and maintained
• Assures services are delivered to pre-agreed OLA and SLA
• Provides a management escalation point for all infrastructure related issues
• Ensures production of Monthly Status Reports measuring the performance of the operational environment and Team against pre-agreed KPI's
• Administers and manages the change management process and procedures

• Assists with the management of the Change Advisory Board Meetings (CAB) and facilitates Change Request (CR/RFC) prioritization and design discussions
• Liaises with internal stakeholders and customers staff to improve the change management process to ensure the process aligns with the executive goal of high availability
• Acts as the point of contact for questions, concerns, suggestions regarding the change management system and processes
• Works with internal and external audit teams to ensure that all changes implemented follow associated change standards, policies and procedures
• Conducts Post Change Review (PCR) meetings to address unsuccessful changes or changes that caused production issues. Documents findings and reports findings back to senior management
• Produces weekly and monthly change management reports to all stakeholders, reporting on KPI's and various SLA's
• Maintains and handles SOC 2 Cisco Partner compliance requirements
• Maintains change calendar with all deployments planned across MS customers
• Explores ways to enhance process to address areas of conflict management, release management and configuration management
• Designs, develops, and assists with the implementation of change management system issues and enhancements
• Identifies, manages, and mitigates risk to ensure successful delivery of managed services

Additional Specific Duties and Responsibilities

• Possesses a solid understanding of the organizational development and/or change theory
• Schedules and coordinates change implementations
• Manages client's SLAs

Required Qualifications

• Bachelor's degree in an IT related or Business field preferred from an accredited university
• Experience and knowledge of change management principles, methodologies and tools
• Ability to work across silos, connect the work of disparate groups and build consensus around best practices in change management
• Ability to coach for senior leaders and executives on the role of change sponsor
• Knowledge of ITIL service management model
• Ability to work well in a cross-functional team environment
• Must have excellent organizational and multi-tasking skills
• Excellent verbal, written, and presentation skills
• Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
• Strong analytical, interpersonal, and relationship building skills
• Strong work ethic and personal drive to excel
• Strong sense of urgency and commitment to get the job done
• Superior negotiation, coordination, and conflict resolution skills
• Ability to adapt to change quickly

Desired/Preferred Qualifications

• ITIL Certificates
• Problem analysis and problem-solving
• High stress tolerance

C1 BENEFITS * 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent Care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid or optional Self-paid)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance for team member, spouse and child

* Voluntary Accidental Death for team member and spouse
* Legal/ID Theft Plans
* TeleHealth
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage

* Medical for foreign travel coverage

* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off

* 10 Holidays

* Summer Sizzle

* On Demand Pay (Daily Pay)

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Range

$110,000 - $145,000

Notice of E-Verify Participation
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Right to Work
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf