Accounts Receivable and Billing (ARB) Specialist

Are you an Accounts Receivable and Billing (ARB) Specialist looking to join one of the top companies in the Energy and Gas industry?

Are you looking to further your career and grow?

Do you have experience in customer service or a similar field?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite with our client in San Antonio, TX. Interested?

Here's what you'd do:

• Assists the client's customers with information regarding customer accounts.
• Processes orders to satisfy customer requests, researches billing-related issues, assesses charges for service connections, and works on emergency Call Duty.
• Serves as a resource in investigating and resolving issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric, and non-commodity accounts, products, services, and collection activities.
• Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Checks to ensure appropriate steps were taken to resolve customer concerns.
• Arranges for billing.
• Refers unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of any past due or uncollected items.
• Resolves customers' service or billing complaints by performing activities such as refunding money and adjusting bills.
• Analyzes information and evaluates results to choose the best solution to solve problems.
• Review accounts for historical transactions.
• Obtains and examines all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions, that could increase utility bills.
• Performs other duties as assigned.
• Assist customers and complete work assignments with minimal oversight or supervision.

Here's what you'll get:

Pay: $19/hr.

Hours: 40 hours/week.

Length: Temp (12 Months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 2 years of experience in customer service or a similar field.
• Minimum of 2 years of experience in Microsoft Excel.

• Proficient knowledge of the online billing system using SAP
• Proficient communication with internal and external customers by telephone or walking in the office.
• Proficiency in Microsoft Word, PowerPoint, and Outlook.
• Ability to speak, read, and write in English and Spanish.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.