Infrastructure & Operations Analyst

The Opportunity

• Infrastructure & Operations Analyst at a growth-oriented energy company
• Influence processes, procedures, and direction of the organization.
• Work with a nimble team providing opportunity to learn and work in many systems.
• Provide reliable and efficient support for end users, critical business systems, and Operations Technology (OT) assets.
• Reporting to the IT Operations Manager, you will be providing technical support for clients across the company, including both IT and OT environments.

Key activities include:

• Hands-on and remote PC troubleshooting, repair, imaging, and deployment.
• Provide technical support for voice and printing services, including configuration, troubleshooting, and maintenance of related hardware and software systems.
• Deliver audiovisual (AV) and meeting support, ensuring reliable setup and operation of conference room technology, video conferencing platforms, and presentation equipment.
• Support mobile devices by managing setup, configuration, and troubleshooting for company-issued smartphones and tablets, ensuring secure connectivity and functionality.
• Install and troubleshoot software applications, performing initial triage of reported issues and escalating complex cases to appropriate support teams as needed.
• Manage IT assets, including inventory tracking, deployment, recovery, and documentation of hardware and software resources throughout their lifecycle.
• Provide general end-user assistance, addressing technical inquiries, resolving access or performance issues, and ensuring a positive user experience through effective communication and problem resolution.
• Support racking, cabling, and general hardware troubleshooting.
• Understand site physical infrastructure-fiber, data center, WAP, equipment locations, circuits, and VoIP gateways.
• Provide level 1 Network support, including identifying and updating VLANs, and general troubleshooting.
• Provide Level 1 Server/Storage support.
• Provide OT systems support, including local control networks, industrial PCs, HMIs, PLC-connected systems, and data historian interfaces.
• Support OT cybersecurity measures, including patching, endpoint protection, and network segmentation monitoring.
• Support and coordinate with operations and engineering teams for system maintenance, outages, and change management in OT environments.
• Provide site-specific systems support - many of these systems are off the business network (paging, lab systems, radios, plant control systems, etc.).
• Power/UPS systems support.
• Provide Pipeline & Terminal Communications response.
• Monitor and provide maintenance of OT network infrastructure, including switches, firewalls, and connectivity to SCADA systems.
• Install and maintain physical infrastructure in Data Centers, network closets, and OT control rooms throughout the facility. Work closely with offsite IT/OT technical teams to troubleshoot and deploy equipment.
• Be the first point of contact with clients via phone, IM, email, and walk-ins.
• Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
• Troubleshoot and mitigate system performance issues, engaging with higher-tier support as necessary.
• Log and update tickets in ServiceNow to meet SLAs and contribute to a centralized Knowledge Base.
• Build and maintain relationships with technical partners, vendors, and internal customers.
• Collaborate with central IT and OT support teams for troubleshooting, hardware refresh, system upgrades, and project support activities.
• Identify process improvements and propagate best practices across IT and OT environments.
• Optimize service delivery by improving reliability, efficiency, quality, and cost-effectiveness of defined components of services while following corporate standards and safety practices.
• Maintain documentation of supported systems, including network diagrams, equipment inventories, and configuration details for both IT and OT systems.

Note: This description is intended to give you a general overview of the position. Additional responsibilities and opportunities may be identified based on current business needs.

Qualifications

To meet the basic qualifications for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To comply with the regulations at this work location, successful applicants must be eligible to obtain a TWIC card (Transportation Worker Identification Credential). Please review eligibility criteria athttps://www.tsa.gov/for-industry/twic.

Additional qualifications include:

• High School Diploma or equivalent required; bachelor's degree preferred
• Minimum 3 years of experience in applicable Information Technology discipline required
• Minimum 2 years of direct experience in troubleshooting Microsoft Windows Operating Systems preferred
• Proven ability and willingness to provide day-to-day and after-hours support (24x7) as appropriate required
• Ability to participate in on-call rotation and respond on-site within 30 minutes to resolve significant outages required
• Demonstrated strong analytical and problem-solving skills preferred
• Excellent verbal and written communication skills for direct client interaction preferred
• Proven ability to master and apply advanced and specialized technical training preferred
• Ability to work well with business, and local and remote IT resources required
• Ability to safely operate a motor vehicle in the refinery around process equipment required

Willing and able, with or without reasonable accommodation, to perform/comply with the following:

• • Lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 2 flights of stairs
  • Bend, stoop, or crawl under furniture to connect wiring
  • Bend to pick up equipment and load pull cart
  • Lift an individual item weighing up to 30 lbs.
  • Push/pull equipment on a cart of up to 100 lbs.
  • Climb 4 or more flights of stairs to access field hardware
  • Follow site safety requirements including wearing appropriate personal protective equipment when necessary

About Us

At Par Pacific, we own and operate market-leading energy and infrastructure businesses in logistically-complex markets. We have built a team of oil and gas industry veterans and subject matter experts to lead our organization with an entrepreneurial spirit and a collaborative, problem solving approach. We bring our diverse strengths and motivation to complex markets where we seek out diamonds in the rough. As a nimble, growing organization, we actively pursue new opportunities with corporate financing know-how, respond to local market demands, and adapt to changing external environments.

More Good Reasons to Work for Par Pacific

Unique Culture

There is nothing ordinary about Par Pacific -- a niche player in the energy space. Andthere'scertainly nothing ordinary about Par Pacific employees. We are driven, hardworking, entrepreneurial-minded professionals who love to win. If that describes you,you'llfit right in.

Location, Location, Location

Because Par Pacificoperates insome of the most beautiful places throughout the country, our employees get to make these places their home and enrich their lives. You will work in Newcastle, Wyoming. Nestled on the edge of the Black Hills, Newcastle offers small-town charm with big outdoor adventure. From hiking and hunting to nearby national parks, it's a gateway to Wyoming's natural beauty. At Wyoming Refining Company, you'll be part of a close-knit team powering the region's energy needs. Our Newcastle refinery plays a vital role in supplying fuel across Wyoming and South Dakota, including Rapid City and Ellsworth Air Force Base.

Enjoy a strong sense of community, affordable living, and a career that makes a real impact-right here in Newcastle.

Opportunistic Growth Strategy

At Par Pacific, we look for operations with strong fundamentals and great employees who can move a business forward. Our management team has deep experience in the energy industry, as well as in leading mergers, acquisitions, and integrations of newly acquired companies.

Focused on the Future

We are an energy company that has recognized the imperative and embraced the opportunity to begin the transition from fossil fuels. We are developing products that help reduce greenhouse gas emissions.

Excellent Compensation and Benefits

In addition to a competitive salary, we offer a strong comprehensive benefits package that includes medical, dental and vision insurance, a robust allotment of paid time off, a 401(k) with company match, retirement savings plans, educational reimbursement, and more.Full-time employees (and their families) are offered medical (with prescription coverage), dental, vision, voluntary critical illness, accident, life/AD&D insurance, Flexible Spending Account and Employee Assistance Program. Employees can purchase company stock at discounted prices through the Employee Stock Purchase Program.

Our Headquarters

Par Pacific Holdings, Inc., based in Houston, Texas, owns,managesand maintains interests in energy and infrastructure businesses. We are a growing energy company focused on renewable and conventional fuels in the Western United States. Par Pacific also owns 46% of Laramie Energy, LLC, a natural gas production company with operations and assets concentrated in Western Colorado.Our common stock is publicly traded on the NYSE under the trading symbol "PARR".

Our Refineries and Logistics Operations

We own and operate refineries in Hawaii,Montana, Washington,and Wyoming, with total operating throughput capacity of over 219Mbpd. Par Pacific owns and operates one of the largest energy networks in Hawaii with 94,000 bpd of operating refining capacity, a logistics system supplying the major islands of the state and 90 retail locations. In the Pacific Northwest and the Rockies, Par Pacific owns and operates 124,000 bpd of combined refining capacity and related multimodal logistics systems.

Our Retail Operations

We own and operate 90 retail locations in Hawaii under the Hele and 76 brands and 33 retail locations in Washington and Idaho under the nomnom brand.

Par Pacific Is an Equal Opportunity Employer

Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information or any other status protected by applicable law.

Note: Par Pacific will not accept calls or unsolicited resumes from third-party recruiters. All candidates are required to apply through this web posting.