Senior Digital Engagement Analyst

The Impact You Will Have

This role is at the heart of transforming our digital member experience. The Senior Digital Experience Analyst willidentifyand prioritize experience improvement opportunities by analyzing digital engagement data and synthesizing insights across multiple sources.You'llcollaborate closely with digital product owners and content strategists tooptimizejourneys and elevate member satisfaction. Successful candidates are master storytellers who translate complex data into compelling narratives that influence decisions and deliver measurable ROI.You'rea strategic thinker, a puzzle solver, and a bold voice who thrives in ambiguity and challenges the status quo to unlock meaningful change

Your Responsibilities

• Lead high-impact analytics initiatives that uncover actionable insights and drive measurable improvements in digital, mobile, and email experiences.
• Design and implement digital engagement measurement strategies tailored to business goals, partnering closely with product owners, content strategists, and experience teams.
• Translate complex, cross-channel data into compelling stories that influence prioritization and investment decisions across the organization.
• Size opportunities and quantify ROI for experience enhancements, helping stakeholders make data-informed tradeoffs.
• Co-create intuitive dashboards, templates, and insight artifacts that empower teams to self-serve and act on member experience data.
• Tackle open-ended analytical challenges with structured thinking, technical rigor, and a bias for action.
• Collaborate with internal and external partners to optimize analytics tools, ensure data integrity, and evolve measurement capabilities.
• Champion a culture of insight activation by mentoring peers, sharing best practices, and elevating the team's storytelling craft.
• Provide and receive feedback with clarity and empathy, contributing to a high-trust, high-performance team environment.

Required Skills and Experience

• 5+ years of experience in digital analytics, data storytelling, or experience measurement, with a proventrack recordof driving business impact.
• Proficiencyin web analytics platforms such asContentsquare, Adobe Analytics, or Google Analytics; experiencewith tag management and behavioral analytics tools is a plus.
• Strong command of data visualization tools (e.g., Power BI, Tableau) and presentation software (e.g., PowerPoint) to craft compelling, insight-driven narratives.
• Demonstrated ability to work effectively in a matrixed organization, influencing without authority and aligning cross-functional teams around shared goals.
• Deep empathy for the customer and a passion for improving digital experiences through data-informed decision-making.
• Exceptional communication skills - written, verbal, and visual - with experience presenting insights to senior leaders and non-technical stakeholders.
• Experience designing and measuring A/B tests or other experimentation frameworks tovalidatehypotheses andoptimizeexperiences.
• Comfort navigating ambiguity, prioritizing competing demands, and adapting quickly in a fast-paced, evolving environment.
• A collaborative mindset with a desire to mentor others, share knowledge, and elevate the team's analytical maturity.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Proficient inVoice of the CustomerapplicationslikeInMoment, Qualtrics or Medallia.
• Proficient with business intelligenceordata visualization tools such as Google Data Studio,Tableauor Microsoft Power BI.

Compensation and Benefits:

Pay Range: $77,200.00 - $102,300.00 - $127,400.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer, please review our benefits page.

Role Designation

Hybrid

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week - most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.