Field Applications Engineer

Thales Defense & Security, Inc. (TDSI) Headquartered in Clarksburg, MD, is a U.S. company that has been serving domestic and international defense Air, Land and Sea domains for 60+ years. With over 1,000 employees, TDSI and its four subsidiaries (Advanced Acoustic Concepts, Digital Receiver Technology, Tampa Microwave, and Trusted Cyber Technologies), supports U.S. Joint Services, special operations forces and multi-national partners with a variety of communication, visualization, signal intelligence/electronic warfare, and sensor/sonar capabilities. TDSI's key technologies include tactical handheld radios, expeditionary satellite terminals, helmet-mounted displays, optics and target recognition capability, advanced radars, undersea sensing and missile systems. Lives depend on what we do!

Top Benefits (Subject to terms of applicable policies/plans)

• Competitive Salary
• Yearly Incentive Compensation Plan
• Medical insurance for self and eligible family members
• Generous 401(k) program- up to 7% company contribution and 100% immediate vesting
• Tuition Reimbursement
• Paid wellness, vacation, and holiday leave
• Paid maternity, paternity, and parental leave
• 9/80 Work Schedule (every other Friday off)
• Hybrid Working Environment

We currently have an opening for a Field Applications Engineer (FAE). We are seeking candidates with a strong work ethic and the ability to work independently. This position is based out of our Jacksonville, Florida location and reports to the Director of Program Management in Clarksburg, MD.

Responsibilities

• Acts as the sole on-site company representative for our Jacksonville, FL Customer Support post, ensuring smooth daily operations. This includes monitoring and reporting any office or facility-related issues to the Clarksburg, MD headquarters, coordinating with the Facilities team as needed, receiving truck deliveries, and supporting basic site logistics.
• Support BD/PM with emerging trends and advanced technologies.
• Serves as a primary customer interface and technical support for the U.S. Navy Depot, working closely with end users to address inquiries and gather insights on current and future needs and requirements.
• Provide operational support to fielded systems.
• Performs quality oversight of U.S. Navy Depot repairs, verifying that all work is completed, documented, and executed in accordance with required specifications and standards.
• Operate and perform engineering analysis and debug of equipment.
• Manages PFARs and EIDPs by collecting inputs from the U.S. Navy Depot, preparing Preliminary Failure Reports and End Item Data Packages, and submitting them to the Program Manager.
• Manage the movement of units in and out of the base, including receiving units from TDSI and delivering them to the Depot for repair, as well as coordinating shipment of repaired units from the Depot to FedEx for outbound delivery.
• Maintain repair stock by receiving both GFE and TDSI-owned parts into the ERP system, requisitioning and delivering parts to the Depot for repairs, returning faulty parts to the TDSI office, and managing quarterly processes-sending non-repairable parts to TDSI headquarters for scrapping and repairable parts to the OEM for refurbishment. Receive repaired parts from the OEM and return them to stock in the ERP system.
• Help adapt existing TDSI technologies to meet customer needs. Participate in conceptional design for advanced programs.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• US Citizenship Required.-Applicant selected will be subject to a government security investigation and must meet requirements to obtain and maintain a US Secret Security Clearance.
• 10 years' experience including knowledge of user community support initiatives and maintenance concepts.
• Bachelor's Degree or equivalent experience.
• Demonstrated troubleshooting experience, including diagnosing system issues, identifying root causes, and implementing corrective actions in operational environments.
• Understands the processes for deploying new systems and providing user training in operational environments, ensuring end users are prepared and supported.
• The desired candidate should have excellent written and oral communication skills. - Fluent in English
• Ability to provide customers with the technical expertise and support required to develop system solutions.
• Must be able to travel domestically and internationally 25%+ of time.
• Must have solid work habits, ability to work independently and in a collaborative team environment.
• Prior experience in system integration, networked systems, and technical troubleshooting.
• Ability to comply with all Company guidelines, policies, procedures and embrace Company Core Values.

The annualized pay range for this role is $104,351.40 - $133,337.90 USD along with a target incentive compensation plan (ICP) of 5%. The pay range provided is a good faith estimate representative of the experience level for the role described above. TDSI considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

For specific questions about this job posting, candidates may contact talent acquisition at careers@thalesdsi.com.

Thales Defense & Security, Inc. is committed to non-discrimination as applicable under federal, state and local laws. We are an E-Verify Employer.

If you need an accommodation or assistance in order to apply for a position with Thales Defense & Security, Inc., please call Human Resources at 240-864-7544.