Director, Credit and Collections (Global Team Lead) | Fort Worth, Texas

The Director is accountable for establishing sound and constructive accounts receivable, credit and collection policies and practices, and to administer all credit, collections, and financial support operations of the company in a manner that will increase sales volume, contribute to the profit of the company and enhance customer stability, and provide for the prompt turnover and adequate protection of the company's investment in accounts receivable. Position provides direction, training, consultation, and support to US AR, US Regional Credit and International Credit Directors/Managers to effectively manage TTI's return on its AR investment, minimize potential bad debt losses while maximizing opportunity to increase sales volume. Position is directly accountable for updating and administering the credit and collections policies and procedures; for monitoring and managing the accounts receivable portfolio; for providing portfolio performance reporting to management; and for managing the collection effort of outsourced collection agency, litigation and bankruptcy accounts. Establishes and monitors standards of performance for the Regional Credit Managers and AR Supervisor.

Headquartered in Fort Worth, TX, TTI, Inc. is the world's leading authorized distributor of passive, connector, electromechanical and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!

Our Credit and Collection Team:

This position is accountable for strategically designing, operating, and improving scalable processes, people and technology that ensure the company has disciplined approval of credit, accurate billing of customers and timely collection and application of cash from outstanding accounts. This Director manages the overall operations for credit, billing, collections, and cash application, with a dedicated team of professionals in multiple locations worldwide. The position will place emphasis on continuous improvement and drive ongoing focus on building an effective and efficient organization that effectively manages the billing, application of customer receipts, and cash flow.

• Develops and manages a productive credit AR and collection organization by hiring qualified people, utilizing effective communication and motivational techniques, providing ongoing performance management, rewarding higher levels of performance and by providing effective training and development.
• Increases recoveries and/or reduces bad debt losses for past due accounts by effectively overseeing the management of work-out accounts and outsourced collection agency accounts. Makes decision whether to pursue litigation and effectively manages litigation and bankruptcy accounts.
• Provides regional credit with the information needed to effectively follow up on accounts and reduce potential bad debt losses by producing monthly reviews of regional account receivable portfolios (i.e., >$5K, 60 plus report, Presidents Past Due report), and by monitoring portfolios and providing appropriate recommendations to Regional Credit Managers and International credit as needed.
• Manages TTI's credit exposure by approving all credit terms/limits above the Regional and or International Credit Manager/Director authority level and by reviewing and approving all credit terms and limits for MRP and Consignment Accounts.
• Works directly with Regional and International Credit Managers/Directors to monitor and manage high exposure accounts. Proactively monitors the Regional Credit teams ongoing credit and financial analysis reviews of key accounts and provides approval and recommendations based on findings to regional credit and appropriate field management. Informs VP Controller and CFO about potential high credit risk accounts.
• Works directly with US Accounts Receivable team to monitor and ensure timely billing of customers, the application of policy (i.e., PCI) and the timely and accurate application of customer payments. Proactively monitors receipt logs along with the unapplied cash log. Works with AR Supervisor to analyze cash application exceptions and develop sustainable solutions that will minimize unapplied balances and increase overall team efficiency.
• Provides management with condition of account receivables portfolio by producing monthly KPI report which includes information pertaining to percent of AR past due, percent AR over 90 days, Terms to sales analysis, along with Cash Convergence Cycle and DSO performance.
• In collaboration with Controller and VP Controller, on a monthly basis determines Domestic and International bad debt expense by applying the Bad Debt Allowance policy to recommended allowance provided by the US Regional and International Credit Manager/Director.
• Improves global credit and collection capabilities by recommending process and technology enhancements, and creative credit options via ongoing consultations with US Regional and International Credit Managers/Directors and publication of a TTI credit related newsletter.
• Educates field personnel regarding credit and collection policy by participating in MAP/SAP training sessions and by assisting with training regional and international credit personnel as needed.
• Functions as TTI's Administrator for the department's Cash Application system and Credit and Collections system. Assists with writing and maintaining the related user guides providing user training, overseeing, and signing off on the implementation of enhancements, monitoring the User accounts, working with the various system third party support teams. Updates the S.O.C. 1 reporting as it pertains to the department's third-party system providers.
• Assists with special projects and/or issues by providing support and expertise as needed (e.g., NCR, Purchase Orders, etc.).

Education and Experience:

High School Diploma or GED required. Bachelor's Degree in a related field plus fifteen years related experience; or equivalent combination of education or experience. Previous supervisory/management experience required. Experience in distribution environment desirable.

What we look for:

• Certified Credit Executive (CCE) or other related certification desirable.
• Possess experience using Sailfin and Oracle.
• Possess knowledge of the Uniform Commercial Code.
• Possess strong analytical (including financial analysis) and problem-solving skills.
• Possess excellent negotiation skills.
• Possesses ability to read, analyze and interpret business periodicals, professional journals, contracts, and governmental regulations.
• Possess strong attention to detail and organizational skills.
• Possess excellent verbal and written communication skills.
• Possess strong interpersonal skills and customer service orientation.
• Proficient with financial related software packages.
• Knowledge of Microsoft Office applications (Excel, Word, Outlook, and Explorer) at an intermediate level preferred.

What we offer our team members:

• A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, Healthcare Savings Accounts
• Educational Assistance (Tuition Reimbursement)
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
• A strong focus on giving back to our communities through philanthropic opportunities

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Want to learn more? Visit us at Working at TTI, Inc.

Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered.

We are an Equal Opportunity Employer, and we support protected veterans and individuals with disabilities through our affirmative action program.