* Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Experience. (I-CARE Values) * Provides amazing customer experiences to all internal and external customers. (ACE Values) * Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values. * Assists Program Manager with New Hire/Onboarding process for all regions. * Assists with collection and maintenance of recidivism data. Provides follow-up contacts to ensure continued placement and sustainability of employed participants; schedules follow-ups at a minimum at "exit," six months and 12 months. * Assists Program Manager with planning and execution of graduation ceremonies. Maintains an event calendar for each region. Works with marketing to promote all events. * Provides program support in the absence of Success Coach facilitating employability skills, as needed. * Works with Success Coaches in planning of program specific hiring and resource events. * Enters client information into the appropriate databases, maintains accurate case notes, records program activities, and conducts case coordination as required. * Works collaboratively with teams to achieve common goals. * Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards. * Performs other job-related duties as required and assigned.
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