Simulation Operations Specialist

The College of Nursing Simulation Operations Specialist collaborates with the Simulation Innovations and Mentoring Services team to design, develop, implement, and maintain technology solutions to support the educational, operational, and research needs of the nursing simulation centers. Provides expertise in technology strategy, policies, plans, architecture, deployment, and maintenance of simulation center applications, simulation systems, and hardware infrastructure to ensure secure, reliable, and effective learning experiences. Additionally, supports end-user services, including training and technical assistance, to optimize the integration of advanced simulation technologies in clinical education.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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Simulation Center Operations and Management:

• In collaboration with other members of the Simulation
  Team and under the direction of the Simulation Director, coordinate
  simulation center activities, manage resources, and optimize session planning
  through advanced scheduling and simulation management platforms (such as
  Elevate Healthcare Learning Space)
• Oversee day-to-day operations of extended reality (XR)
  equipment, patient simulators, task trainers, and multimedia peripherals,
  including setup, configuration, and tear-down.
• Maintain and administer center management systems for
  recording, data collection, permissions, scheduling, event oversight, and AV
  coordination.
• Establish and uphold policies and procedures for
  simulation equipment use, security, and maintenance, collaborating with UITS
  on network management, security, and disaster recovery.

Technical Support and Equipment Maintenance:

• Perform routine maintenance, audits, and
  troubleshooting for patient simulators, XR devices, AV systems, and
  associated multimedia peripherals.
• Develop and execute preventative maintenance plans,
  including emergency repairs and coordination with vendors for repairs,
  upgrades, and loaner equipment.
• Control patient simulators during training sessions,
  providing technical assistance to facilitators and learners.
• Manage hardware/software upgrades,
  version control, compatibility, and security for all simulation equipment.

Simulation Team and Learner Support:

• Support simulation team, nursing faculty, and students
  by providing orientations, technical guidance, and specialized training in
  simulation technologies.
• Collaborate with simulation and instructional design
  teams to maximize the use of simulation technology in curricula and research,
  creating innovative approaches and authentic learning experiences.

AV and Multimedia Support:

• Provide comprehensive AV support, managing live
  streaming, recording, video production, and multimedia system integration.
• Partner with AV service providers for system tuning,
  repairs, and enhancements, ensuring optimal performance and readiness for
  simulation activities.
• Oversee XR devices, ensuring VR and AR equipment is
  updated and fully functional.

Research and Development:

• Conduct research and evaluate advancements in medical
  simulation technologies, XR applications, and educational tools, recommending
  upgrades and new technology.
• Develop and program complex simulation scenarios,
  including configuring manikins and standardized patient protocols.
• Maintain a knowledge base of simulation technologies
  and document best practices for equipment use, troubleshooting, and
  integration.

Knowledge, Skills, and Abilities:

• Strong analytical and problem-solving skills.
• Solid leadership skills, initiative, and self-direction.
• Excellent written and verbal communication skills, the ability to plan, organize and coordinate operations in a fast-paced, complex environment.
• Superior organizational skills with an ability to work independently, with strong attention to detail.
• Ability to establish, maintain, and sustain positive, professional working relationships internally and cross-functionally.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.

• Certified Healthcare Simulation Operations Specialists (CHSOS).
• Master's degree in computer sciences or related field.
• Working knowledge of current human patient simulators and simulation/audiovisual platforms, including Laerdal, and Elevate Healthcare.
• 1 year of experience in simulation operation/education/training, preferably with human patient simulator platforms and audiovisual equipment/operating software.
• Experience with providing technical support in networking, computer hardware or software.
• Experience in academic medicine, research, health sciences environment or higher education.