Strategic Account Manager-35817

Are you ready to be part of something Extraordinary? Look no further than Harvard is the largest family-owned provider of premier commercial janitorial and professional security services in the United States. We believe in the power of our people. Here, every team member is valued, empowered, and trained to contribute their best. We foster an inclusive workplace culture where diversity is celebrated and every voice matters.

A day in the life:

The Strategic Account Executive is responsible for managing Harvard's strategic client accounts. This role serves as the primary point of contact for key clients, ensuring their needs are anticipated and met through effective coordination across internal teams. The Strategic Account Executive drives client satisfaction, retention, and growth while supporting overall business objectives and enhancing the Client Experience.

* Develop and maintain strong, trusted relationships with key clients.

* Enhance the client experience to ensure satisfaction and long-term retention.

* Monitor client performance metrics (KPIs) and address issues proactively.

* Coordinate communication and collaboration between clients and internal teams.

* Negotiate and manage contracts, timelines, and budgets.

* Support business growth through account expansion and client development.

* Prepare and present reports on account performance, goals, and initiatives.

* Participate in business reviews and governance meetings with clients.

* 3-4 years of experience in account management, client relations, or sales.

* Janitorial or similar industry experience highly preferred.

* Strong interpersonal, communication, and negotiation skills.

* Proven ability to manage multiple priorities and meet deadlines.

* Proficiency in CRM systems and Microsoft Office Suite (Excel and PowerPoint).

* Demonstrated analytical, organizational, and leadership abilities.

Join our team of Extraordinary People committed to delivering Exceptional Service. Together, we'll redefine industry standards and create a workplace where your talent thrives. Discover your potential with Harvard Maintenance. Learn more about our company and culture, apply today and be part of something extraordinary.

www.harvardmaint.com

Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.

An Equal Opportunity Employer --- M/F/D/V