Recreation Supervisor - Business Operations

The City of Renton has an exciting opportunity for a Recreation Supervisor within the Parks & Recreation Department. This position will focus on Business Operations essential in ensuring the efficient and effective management of the departments business functions. The role will oversee key operational areas, including department-wide software systems, customer service standards, and overall operational efficiency. By providing leadership and coordination across these critical functions. This position supports the department as a whole and ensures consistent, streamlined operations that enhance service delivery to the community. Therefore, the incumbent will need excellent communication, organizational skills, leadership skills to collaborate across teams, and the ability to lead department wide process improvements.

Working for the City of Renton comes with an excellent benefits package, including:

• Deferred compensation with the City contributing 4% of the employee's salary.
• Medical, dental, vision and life insurance at affordable rates.
• Paid leave for vacation, sick, eleven holidays and two "personal" holidays a year.
• State of Washington Department of Retirement Systems Public Employee Retirement Systems (PERS) plan enrollment.

Telework Program
The City of Renton supports workers performing in a hybrid capacity (partial telework/in-office) where job responsibilities can be performed remotely. This position may be eligible for a telework arrangement, up to 2 days remote, based on the operational needs of the City and specific Department. Regardless of job title or telework arrangement, City of Renton employees must reside in Washington State and within a reasonable distance to their worksite to respond to workplace reporting requirements.

To view a complete job description, click here: Class Specifications | Recreation Supervisor | Class Spec Details

ESSENTIAL FUNCTIONS:

• Supervise and oversee a specific area of recreational programs and operations for the Recreation division.
• Develop and implement administrative procedures that support and improve operational efficiency and ensure compliance with City and Department standards.
• Plan, implement and oversee a variety of recreation services, programs, and facilities.
• Manage and supervise the operations and maintenance of recreation facilities to ensure programs and services are provided in an effective and efficient manner.
• Enforce program and facility policies and safety standards.
• Respond to customer inquiries and complaints to ensure positive community relations.
• Coordinate and schedule programs, activities, and facility rentals. Respond to public requests for programs, activities, and services. Coordinate with recreation staff and partner agencies, including contracting and negotiating agreements with service providers.
• Recruit, select, schedule, and supervise recreational personnel in delegated areas to support assigned programs and ensure adequate staffing of facilities and activities.
• Maintain accurate records for assigned areas and prepare corresponding reports.
• Coordinate with other City Departments to ensure planning and support for successful delivery of programs, facilities, and activities.
• Research and prepare expenditure and revenue projections while assisting in the development of long-range capital improvement recommendations.
• Develop, write, update, and maintain policy and procedure manuals for areas of responsibility.
• Assist in the completion of grant applications for special funding of programs and activities.
• Promote and represent self-sustaining recreational programs throughout the City.
• Maintain effective communications and working relationships with City staff, government agencies, community organizations, and the public, coordinate operations across departments.
• Prepare promotional materials, including press releases, brochure, and flyers, support marketing efforts for recreation programs and services.

Business Operations also include the below essential functions:

• Assist with all aspects of business operations across the Parks and Recreation Department.
• Develop, implement, and maintain standard operating procedures and administrative policies for business functions.
• Ensure compliance with City policies, departmental protocols, and audit requirements.
• Oversee Parks and Recreation management programs and systems.
• Support the development, training, and implementation of standardized customer service practices and cash handling procedures.
• Establish service delivery expectations and lead process improvement efforts using data and performance measures.
• Oversee department wide data collection, performance reporting, and survey processes.
• Generate reports that help staff make informed operational, financial, and program decisions.
• Conduct fee studies, cost recovery analyses, and pricing recommendations in support of business planning.
• Work with staff to gather accurate program information for the Let's Go Guide, web pages, and social media; ensure consistent branding and messaging across program areas.
• Coordinate department wide projects such as policy updates, audits, and strategic initiatives.
• Lead department wide technology implementations, upgrades, and staff training related to business systems.
• Create business plans for recreation programs and facilities focusing on financial sustainability, cost recovery, and operational improvements.

EDUCATION, EXPERIENCE, AND LICENSE REQUIREMENTS:

• Bachelor's degree in Recreation or related field.
• Minimum 5 years of recreation program experience.
• Or minimum 9 years of relevant education and experience.
• 1 year supervisory or lead experience or demonstrated leadership experience.
• Valid driver's license.
• Valid CPR and first aid certificates (to be obtained within the first six months).

• Successful passing of a required credit check.
• Successful passing of a required driving record check.
• Successful passing of a required background check.

PHYSICAL DEMANDS:

• Drive to offsite locations to perform essential functions.
• Move throughout City facilities and buildings.

• Operate a computer and other office equipment.
• Communicate with City employees and residents.

• Lift or move items weighing up to 30 pounds on occasion.
• Bending, stretching, and standing for extended periods.

WORK ENVIRONMENT:

• Work is performed in a typical office environment and outdoors in all weather conditions.

• Noise level out in the field is moderately loud.
• Noise level indoors is moderately quiet.
• Work evening and/or weekend hours as assigned.
• Night meetings may be required.

Approved reasonable accommodation requests will be made to enable individuals with disabilities to perform the essential functions of the job.

Please consider visiting the City of Renton's Career Center for more information about our hiring process, benefits and other useful information. The City of Renton embraces a diverse and inclusive workforce and prides itself on promoting collaboration and teamwork in a positive environment while providing high quality services to the community. For more information about the City of Renton, please visit the following website: Why Renton

The City has adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, including candidates' names, addresses, and other similar information. This eliminates the possibility of unintentional or implicit bias during the screening of applications. For that reason, you will not have the ability to attach any documents to your application, including a cover letter or resume. Please make sure to submit a complete, detailed, and updated job application.

Communication from the City of Renton:
We primarily communicate via e-mail during the application process. E-mails from rentonwa.gov and/or governmentjobs.com should be placed on your safe domain list to ensure you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. We also communicate via text and encourage you to sign up for text alerts when completing your job application.

Recruitment Process:
The screening process will include a review of minimum qualifications and applicants selected for an interview will be invited via email to self-schedule a time through the Government Jobs account. At minimum, this position will be subject to a standard criminal background check and professional reference check. This position requires driving and is also subject to a driving record check from the WA State Dept of Licensing (or other state equivalent). Driving records will be evaluated based on a points system depending on the infraction and severity. This position requires cash handling and/or access to sensitive financial information. For that reason, this position is also subject to credit checks.