Remote New

Policy Administrative Representative

Symetra
paid holidays, sick time, 401(k)
United States
Dec 04, 2025
Symetra has an exciting opportunity to join our team as a Policy Administrative Representative! About the role Responsible for supporting the new business and/or various customer service and contract administration functions to in-force Workforce Benefits and Self-Insured Medical Stop Loss business and typically assigned the more complex transactions and/or functions. Has intermediate knowledge in all areas with a specialization in one or two functions, assists in the development and training of other team members, and participates in Acceptance testing as needed. This position also provides service and support to Premium, Commission, Underwriting, Claims, and Field sales/service teams. What you'll do in this role Responsible for systems setup. Creation of contract/certificates/administration agreements, amendments of in force contract, and any other contract documents needed for Workforce Benefits and Medical Excess Loss Products. Analyze documents submitted and policy admin systems, determine if additional information is needed. Administration of in-force contracts for Workforce Benefits and Medical Stop Loss products to include renewals, agent of record, etc. Responsible for daily management of work assignments ensuring appropriate communication, and that deadlines and Service Level Agreements are met. Obtain and maintain intermediate knowledge of products, processes, industry and company rules regarding pre-sale, policy set up and issue, renewals, revision, amendments, etc. Understanding and application of guides for Broker/Agent and TPA appointments for contract renewal and Broker of Record changes Provide Service and support to Underwriting, Product partners, Field Sales/Service Staff, and other internal teams. Provide customer service to policyholders, broker/agents, sales team etc. Special assignments as indicated such as project participation Actively participate in unit meetings and provide input to improve workflows and processes Acceptance testing Subject matter expert on one or more functions Training and development of other team members Training and development of other team members What we offer you "Just do it! Even if you feel like you may not be 100% qualified, apply. Sometimes we see potential in others that they cannot see in themselves. You may be overqualified, or you may be the "something special" we are looking for to bring a unique, fresh approach to our company." - Ruby S., Associate EDX Analyst If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!" - Cindy J. G., Sr. Product Owner "Symetra found me when I was between careers! I started my career as an elementary school teacher during the Great Recession, and it was very competitive and unpredictable with job security. I've had family members work at Symetra and knew it was a stable job so they referred me. I landed in the corporate world and haven't looked back. Symetra provides me with the professional, supportive, balanced, and stable work environment I need. I stay here because of the great benefits that support my family, but also the vision of our Symetra leaders aligns with mine. I embrace the company's commitment to diversity, equity, inclusion and am heavily involved in our employee resource groups. Being a part of these groups has grown my confidence and expanded my network to connect with others." -Melissa Bamford- Senior Loan Servicing Portfolio Associate Benefits and Perks We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out ourSymetra Benefits Overview Compensation Hourly Salary Range: $22.00- $36.23 plus eligibility for annual bonus program Who are you: Requires considerable knowledge of duties typically obtained through job-related training and experience. Knowledge of specified computer applications; office practices and procedures. Uses initiative and independent judgment within established procedural guidelines. High school Graduate We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: Disqualification from the recruitment process Withdrawal of a job offer Termination of employment and other criminal and/or civil remedies, if fraud is discovered #LI-OR1