Wealth Fiduciary Assistant - Family Office

The Wealth Fiduciary Assistant - Family Office's primary responsibility is to provide comprehensive support for certain complex ultra-high net worth family relationships. This role will be responsible for delivering a high degree of business professionalism that will enhance the client experience.

Key Responsibilities

• Core business understanding of Fiduciary services and Wealth business strategy to proactively support Fiduciary Administrators throughout processes of client implementation, maintenance, and communication.
• Thorough knowledge of core Wealth and Bank operating platforms specific to Fiduciary services.
• Responsible for accurately opening and closing of accounts within Wealth operating systems; including initiating and tracking status of deposits as well as cash and asset transfers to/from accounts.
• Research and assist in resolving client inquiries and issues through to resolution; displays initiative to problem solve and escalate when appropriate, ability to work independently.
• Fiduciary responsibilities include but are not limited to: understanding and assisting with Will File, Vault and procedures, Estate valuations, insurance claim processing, probate and other post death processes, and insurance trusts monitoring.
• Responsible for review, disbursement, and updating of required reports (outlier reports, account synoptic, direct to hold letters, investment policy statement updates, etc.).
• Process various client requests including but not limited to; wire transactions, funds transfers, and requests for distributions.
• Actively manage inherent risks by adhering to internal policies and procedures, regulatory and statutory requirements and exercising sound judgment. Maintain client files to meet industry standards and compliance requirements.
• Accurately and timely prepare correspondence, reminders/ticklers, performance reports, documents, adhoc reports, proposals and other administrative functions.
• Proactively schedule client appointments and meetings, acts as the key liaison for organizing and managing client events.
• Coordination of meetings, calendar management, answering phones, filing, and processing of mail.

Job Requirements

• Bachelor's degree with minimum 2 years experience in the financial services industry and/or Wealth services. Work experience may be considered in lieu of education.
• Excellent oral and written communication skills; proven organizational, analytical and follow up skills.
• Proficient with MS Office Suite of products, trust accounting systems and bank operating systems.
• Investment custody and/or Trust accounting system knowledge highly desired.
• Experienced WM Assistants will have working knowledge of specific software (i.e. Financial Planning software, Trading Calculators, etc.)

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