Program Assistant - Philadelphia, PA

Reception

• Welcomes consumers and visitors by greeting consumers and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes consumers' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone using electronic calendaring.
• Keeps consumer appointments on schedule by notifying provider of consumer's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

• Escalate complaints as appropriate based on established policy and procedure.
• Interact with residents on a daily basis with patience and compassion while providing support.
• Maintain professionalism and composure when managing unpredictable behaviors, using effective de-escalation techniques
• Adapt to a changing environment appropriately

Consumer accounts

• Ensures availability of treatment information by filing and retrieving consumer records.
• Maintains consumer accounts by obtaining, recording, and updating personal and financial/insurance information.
• Obtains revenue by recording and updating financial information; recording and collecting consumer charges; controlling credit extended to consumers; filing, collecting, and expediting third-party claims.

Administrative Support

• Performs general office clerk duties and errands including but not limited to simple travel arrangements, basic correspondence, submitting travel reimbursements.
• Coordinates local events as necessary.
• General clerical duties including but not limited to copying, filing, mail duties, distribution of materials.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• May provide back up to other administrative job duties

Data & Reporting Responsibilities

• Input, organize, and maintain program-related data using Microsoft Excel
• Generate weekly, monthly, and ad hoc reports for internal and external use
• Create visual dashboards and charts to support decision-making

Miscellaneous

• Ensures compliance with relevant laws, HIPPA regulations and established company policies, procedures, standards and Compliance program.
• Complies with Merakey Policy and Procedures.
• Performs other duties as assigned.

Reception

• Welcomes consumers and visitors by greeting consumers and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes consumers' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone using electronic calendaring.
• Keeps consumer appointments on schedule by notifying provider of consumer's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

• Escalate complaints as appropriate based on established policy and procedure.
• Interact with residents on a daily basis with patience and compassion while providing support.
• Maintain professionalism and composure when managing unpredictable behaviors, using effective de-escalation techniques
• Adapt to a changing environment appropriately

Consumer accounts

• Ensures availability of treatment information by filing and retrieving consumer records.
• Maintains consumer accounts by obtaining, recording, and updating personal and financial/insurance information.
• Obtains revenue by recording and updating financial information; recording and collecting consumer charges; controlling credit extended to consumers; filing, collecting, and expediting third-party claims.

Administrative Support

• Performs general office clerk duties and errands including but not limited to simple travel arrangements, basic correspondence, submitting travel reimbursements.
• Coordinates local events as necessary.
• General clerical duties including but not limited to copying, filing, mail duties, distribution of materials.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• May provide back up to other administrative job duties

Data & Reporting Responsibilities

• Input, organize, and maintain program-related data using Microsoft Excel
• Generate weekly, monthly, and ad hoc reports for internal and external use
• Create visual dashboards and charts to support decision-making

Miscellaneous

• Ensures compliance with relevant laws, HIPPA regulations and established company policies, procedures, standards and Compliance program.
• Complies with Merakey Policy and Procedures.
• Performs other duties as assigned.