IT Asset Management Deployment Specialist

Configure and deploy assets utilizing DFA approved enterprise images. Support all phases of the enterprise hardware IT asset management (ITAM) process.

Job Duties and Responsibilities:

• Assist with processing incoming freight and deliveries, documenting assets
• Ship and track provisioned equipment to/from end users
• Assist with configuration and deployment of hardware
• Perform validation of enterprise image updates as needed
• Support ticketing requests focusing on the deployment and recovery of hardware
• Create technical documents for deployment configuration processes
• Prepare returned devices for redeployment
• Support regular deployment and inventory audits
• Provide project support for large scale deployment and recovery of assets
• Prepare decommissioned equipment for physical disposal
• Understand standards and ensure guidelines and controls are maintained
• Maintain best practices for enterprise ITAM
• The requirements herein are intended to describe the general nature and level of work performed, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

Minimum Requirements:

Education and Experience

• 2-4 years of enterprise environment, IT, or related experience - OR - 1+ years of IT asset management experience with 0-2 years of enterprise environment, IT, or related experience
• Experience with Windows and Mac operating systems (OS)
• Experience with multi-location coordination of technical resources
• ServiceNow ITAM module experience a plus
• Microsoft Entra, Intune, and/or Active Directory experience a plus

Knowledge, Skills and Abilities

• Understanding of ITAM standards and processes
• Understanding of Windows and Mac operating systems (OS)
• Technical knowledge of OS installation and device reimaging process
• Strong Microsoft Excel skills
• Good problem-solving ability
• Excellent customer service skills
• Able to communicate clearly and effectively, both verbally and in writing
• Able to interact positively and work effectively with others (interpersonal skills)
• Able to organize time, energy, and resources effectively to achieve goals (organizational skills)
• Able to present a positive, energetic, and patient mentoring style
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans