Full Time - Customer Service Representative - On Site - Medical Office Role

Location: Locations vary

Department: Lee Physician Group and Outpatient Rehab

Work Type: Full Time

Shift:6:30:00 AM to 6:30:00 PM - Shifts vary by office

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

IMPORTANT AVAILABILITY REQUIREMENTS (PLEASE READ FIRST!)
To be considered, candidates must be fully available MondayFriday during Shift 1, with office hours that can vary between 6:30 AM 6:00 PM depending on location.
Some offices may also require rotational Saturdays 12 times per month, so flexibility is a must.
We are hiring for multiple Lee Health medical office facilities, and availability within these hours is required for placement.
If youre friendly, tech-savvy, detail-oriented, and ready to growthis is your moment!

Are you ready to begin a rewarding career supporting patient care behind the scenes? Lee Health is seeking full-time administrative and clerical professionals to join our growing medical office teams across Southwest Florida.

We offer:
Starting pay ABOVE market at $20.00/hour USD higher than many healthcare systems in our region.
A wide variety of locations grouped by schedule and specialty.
Career growth, stable schedules, and a meaningful mission: helping our community receive exceptional care.

To set you up for success, here are the key steps:

1 Ensure your rsum is fully updated

• Must include accurate employment dates and job history.

• This helps us determine best-fit office placement.

2 Download the WebEx app BEFORE your interview

• Your Recruiter will meet with you via scheduled video interview.

• You are expected to be in the video meeting on time and camera-ready.

3 We tailor your placement to YOU

• During the interview, the Recruiter will discuss locations, schedules, specialties, and what best aligns with your experience, availability, and career goals.

• We want your placement to be the best possible fit for long-term success!

Working at Lee Health means joining an organization that invests in your well-being and future. Benefits include:

Medical, Dental, Vision Insurance
Retirement plan with employer match
Paid time off + paid holidays
Tuition assistance & education reimbursement
Employee wellness programs
Opportunities for remote work after 90 days if performing well and meeting metrics
Discounts, recognition programs, and internal career mobility

If you take pride in helping patients, excel in fast-paced environments, and love learning new systemsthis role is your path into the healthcare field.

Submit your application today and start your journey with Lee Health, where your skills, growth, and well-being matter.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers