Contingent Customer Service Rep

This position supports our internal Consumer Services team by assisting with the resolution of consumer issues through written correspondence (email, chat, product reviews). Applicants should be adept at multi-tasking and navigating multiple systems in order to locate information and provide accurate resolutions quickly to consumers on a number of SMG brands for a large number of products. Responsibilities and Duties: * Resolve simple and complex consumer issues involving a wide range of lawn, home, and garden products across multiple brands. * Engage in professional and effective consumer communication through emails, chat, and product reviews to answer questions, solve problems, and make accurate product recommendations. * Assist consumers in eCommerce transactions - placing and reviewing orders, processing refunds and cancellations, with high attention to detail and focus on accuracy. * Utilize provided resources in order to research consumer inquiries and issues and quickly provide accurate resolutions in order to drive consumer satisfaction and retention. Minimum Qualifications: * 2+ years experience in a consumer-facing role utilizing the written word to communicate with consumers/end-users; experience with chat and social media platforms a plus. * Experience navigating multiple systems - CRM, Order Management, etc. * Experience in home & garden, agronomy, and/or direct to consumer orders is a plus. Skills * Excellent written communication skills; demonstrated ability to communicate effectively with consumers (writing test required) * Strong technical aptitude for learning new technologies and navigating multiple systems * Proven ability to multi-task and manage time and tasks effectively without close supervision * Aptitude for change management and comfort in dealing with ambiguityrs