Care Coordinator

Rogers Behavioral Health
vision insurance, tuition reimbursement, 401(k), retirement plan
United States, Wisconsin, Oconomowoc
Dec 03, 2025
The care coordinator serves as a patient advocate and point of contact from preadmission throughout the continuum of care. They assist by screening patients, relay recommendation of services and coordinating admission. The coordinator works closely with many other disciplines, including site specific operations, leaders, and medical staff to ensure patients have the highest level of support and care from the initial patient inquiry to successful admission for treatment. Job Duties and Responsibilities: Program Coordination Support patient experience preadmission and throughout the continuum of care. Screening patients Relay recommendations of programs/services to patients/families. Provide program information to patients/families. Coordinate admissions appointment and coordinate completion of paperwork. Assist with patient/family member/guardian inquiries/questions. Perform weekly check-in with patients on the waiting list Confirm insurance verification; collaborate with PFS. Ensure timely follow-up with patients/families. Maintain an open line of communication with patients. Communicate all pertinent information and follow-up to ensure a seamless admission Develop working relationships with interdisciplinary team members to ensure open line of communication regarding a patient's care. This includes but is not limited to: Inpatient, Outpatient, Residential Admissions and Patient Access departments Providers (Psychiatrists, Psychologists, APNPs, etc.) Outpatient operations Business Development Utilization Review Patient Financial Services Health Information Management Additional Job Description: ducation/Training Requirements: Bachelor's degree preferred. High School diploma required. Two years of customer service and relevant experience required; preferably in a healthcare setting. Experience with computers and demonstrated proficiency with software platforms and EMRs. Knowledge of medical/psychiatric/chemical dependency diagnosis, treatment process, managed care, Joint Commission, preferred. Oconomowoc Only: Valid driver license preferred and must be granted insurable status by the Rogers insurance policy. With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: Health, dental, and vision insurance coverage for you and your family 401(k) retirement plan Employee share program Life/disability insurance Flex spending accounts Tuition reimbursement Health and wellness program Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)