Specialist, Workplace Operations and Corporate Services

Posting Type

Onsite

Job Overview

Job Description and Requirements

Responsibilities

* Maintain physical security and related processes:Manage Genetec (badge creation, access levels, camera monitoring, reporting), performfirst linetroubleshooting, review reports, investigate discrepancies, and escalate security or compliance concerns.

* Reception and visitor management:Staff front desk; verify IDs; issue badges; enforce entry protocols (no tailgating, no unattended visitors); notify hosts;maintainMail Room, Coat Closet, and onsite storage; answer phones and handle general inquiries.

* Ticketing and compliance backup:Monitor Facilities Service Desk (Jira) during CST business hours; triage, assign, document, and communicate ticket status; act as backup owner for compliance tickets-follow remediation playbooks, coordinatecross-functional follow up(Security, Legal, HR, Facilities, IT), escalatehigh-riskitems to Senior Specialist/Compliance, and provide documented handoffs.

* Partner with IT and internal teams:Coordinate new hire, visitor, and contractor requirements with IT to ensure SOP and security compliance; partner with teams tomaintainequipment, digital signage, and onsite storage.

* Facilitiescoordination and vendors:Coordinate and supervise maintenance contractors and vendors for building systems, appliances, electrical systems, and repairs; build and manage vendor relationships.

* Admin,inventoryandlogistics:Scan mail/packages; coordinate pickups and deliveries; perform recurring inventory checks; reorder consumables;maintainrecords and flag shortages.

* Peopledevelopment and coverage:Act as a coach and mentor for junior team members; train facilities staff in remote locations; serve as backup supervisor for CWSP interns and as backup for select administrative positions.

* Emergency response and space planning:Respond to emergencies or urgent issues and report appropriately;assistin planningoptimal utilizationof office space and resources.

* Continuous improvement and operations:Research and implement systems for office management and organization; help manage inhouse signage and digital displays; suggest workflow and checklist improvements;demonstrateconsistent commitment to core company values.

Preferred Qualifications

* 3-5 years in workplace operations, facilities, reception, or related roles.

* Experience with Genetec or similar access control systems, visitor management platforms, and Jira or equivalent ticketing systems.

* Proficiencywith Microsoft Office Suite and basic office technology troubleshooting.

* Strong vendor management, coaching, andcross-functionalcollaboration skills.

* Ability to manage multiple tasks, adapt to shifting priorities, and work efficiently under pressure.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Suggested Skills: