IELTS Test Center Assistant

Position Details
University of Colorado | Denver
Official Title: Administrative Assistant I (Non-Classified)
Working Title: IELTS Test Center Assistant
FTE: Part Time, .50 FTE (50%) | On Site Presence Required
Hourly Range: $20/ hour, per IELTS National Standards
Position # 00842735- Requisition #38382
Join the University of Colorado Denver

About the University of Colorado - Denver
Millions of moments start at CU Denver, a place where innovation, research, and learning meet in the heart of a global city. We're the state's premier public urban research university with more than 100 in-demand, top ranked bachelors, master's, and doctoral degree programs. We partner with diverse learners-at any stage of their life and career-for transformative educational experiences. Across seven schools and colleges, our leading faculty inspires and works alongside students to solve complex challenges and produce impactful creative work. As part of the state's largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. To learn more about how CU Denver helps learners meet their moment, visit ucdenver.edu.

Job Description
* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The International English Language Testing System Test Center Assistant, also known by the IELTS USA title of "Deputy Administrator", will support the UCDenver Test Center Coordinator in delivering secure, compliant, and efficient computer-delivered IELTS (CDI) or paper-delivered IELTS test sessions and related office operations. The Test Center Assistant serves as backup during planned absences or the test center coordinator. Core work spans test-day operations, customer service, materials control, records, and basic logistics/compliance.

IELTS Test Center Assistant:

• Test-Day Delivery: Set up rooms/devices; check in candidates; brief candidates; coordinate and monitor invigilators/examiners; monitor test sessions; document incidents.
• Security & Compliance: Protect test integrity; follow chain-of-custody for materials; report/security incidents promptly; maintain paperwork; assist with audits and self-reviews.
• Customer Service: Respond to inquiries; triage Tier-1 complaints (internal and external); provide clear, timely information to candidates and stakeholders.
• Administration & Logistics: Process registrations; maintain calendars; support off-site sessions as needed; support invigilators training.
• Materials & Records: Receive/mail materials; maintain secure storage
• Risk & Contingency: Follow safety, privacy, and anti-fraud protocols; assist with contingency plans for test delivery and office continuity; ability to take initiative while following policies.

Qualifications you already possess. (Minimum Qualifications)
Applicants must meet minimum qualifications at the time of hire.

• High School diploma (or equivalent).
• Administrative and/or customer-service experience in a regulated, high-detail environment.

Preferred Qualification to possess (Preferred Qualifications)

• Bachelor's degree. Any field, but English/Education preferred.
• Experience in testing/assessment, higher-ed, or exam center operations.
• Experience with compliance/incident reporting,
• Experience with basic scheduling
• Experience with staff coordination
• Bilingual or multilingual

Knowledge, Skills, and Abilities

• Ability to stand for extended periods, move testing materials, and lift up to 25 lbs.
• Proficiency with computers and learning new systems; accurate
• Ability to enter data accurately
• Strong attention to detail, reliability, and discretion with confidential information
• Proficiency with Excel/Sheets
• Knowledge in multiple proprietary systems/CRMs.
• Knowledge with IELTS

Conditions of Employment

• Availability to work Fridays and weekends (Saturday and Sunday); occasionally early starts/extended hours on test days.
• This position requires an onsite presence.

Mental, Physical, and/or Environmental Requirements

• The ability to sit for extended periods, stand and walk occasionally, reach with hands and arms, use hands to manipulate a keyboard and mouse, and have good near vision for computer work;often requiring minimal lifting, but may involve bending or reaching to retrieve items from shelves or drawers.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at workplaceengagement@ucdenver.edu.

Employment Sponsorship
Please be advised that this position is not eligible now or in the future for visa sponsorship.

Compensation and Benefits
The salary range (or hiring range) for this position has been established at $20 per hour, per IELTS National Standards.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position is eligible for overtime compensation.

Application Deadline
Applications will be accepted until the position is filled. Preference will be given to complete applications received by Dec 15, 2025, at 11:59:00 PM. Those who do not apply by this date may or may not be considered.

Required Application Materials:
To apply, please visit: http://www.cu.edu/cu-careers and attach:
* A cover letter which specifically addresses the job requirements and outlines qualifications
* A current CV/resume
* List of three references (we will notify you prior to contacting both on and off-list references)

Questions should be directed to Alexa Marie Rojales, alexamarie.rojales@ucdenver.edu.

Background Check Policy
The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.