New

Technology Support Analyst

North Carolina State University

$ 35,406 - $ 95,992

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Nov 22, 2025

Job Posting Information

Posting Number	PG194764SP
Internal Recruitment	No
Working Title	Technology Support Analyst
Anticipated Hiring Range	$50,000 - $55,123
Work Schedule	M-F 8:00-5:00 Partial hybrid off-site arrangements may be available after initial training and probation period.
Job Location	Raleigh, NC
Department	Information Technology & Engineering Computer Services
About the Department	Information Technology and Engineering Computing Services ( ITECS) provides services and computing environments for the students, faculty and staff of the College of Engineering at NC State University. ITECS accomplishes this through a combination of IT support activities, active collaboration and partnership with other IT support entities within the University. The ITECS Service Desk team strives to provide exceptional service to our clients and partners. This service includes: Contact with clients in person, through our Incident ticketing system, and by phone to resolve on-demand issues. Consultations and quotes on technical equipment purchases. Coordinating the replacement of computer components under warranty. Maintenance of physical computing labs. Software licensing and packaging. Initial support for other departmental resources such as VCL / WVD cloud computing, Linux configuration, and Classroom Technology. Management and proactive improvements to back-end tools and services such as Microsoft Endpoint Configuration Manager (SCCM), Active Directory and Jamf.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	The Technology Support Analyst provides front-line technical assistance and customer service as a key member of the Service Desk team. Serving as a primary point of contact for clients, this position delivers reliable technical support, clear communication, and strong teamwork to ensure a positive experience across the division. This position is responsible for: Communicating effectively with clients of varying technical backgrounds to assess and resolve support needs. Prioritizing and managing support incidents, tasks, and projects in alignment with Standard Operating Procedures. Providing Tier 1 onsite support at the assigned location and assisting with remote support for all campus sites. Troubleshooting network, hardware, software, and audiovisual issues and independently resolving problems using available resources. Configuring and maintaining endpoints, security settings, and software via Active Directory, Group Policies, Microsoft Endpoint Configuration Manager, and Jamf. Supporting computer lab technology, including desktops, printers, and peripherals. Participating in client-facing and technical improvement projects as a project manager or team member. Maintaining accurate documentation in ServiceNow, Google Workspace, and Knowledge Base systems. Assisting in training and mentoring Tier 1 staff and Student Technicians.
Other Responsibilities	Other duties as assigned.

Qualifications

Minimum Experience/Education	Associate's degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Qualifications	Experience with endpoint management tools, including Microsoft Endpoint Configuration Manager (SCCM) and Jamf, for software deployment, device configuration, policy management, and creating queries or reports. Proficiency in Linux system configuration and troubleshooting (e.g., Ubuntu, RHEL). Demonstrated skill in Incident Management, preferably using ServiceNow or a comparable ITSM platform. Experience applying project management practices to plan, track, and execute technical or client-facing projects. Experience training, mentoring, or supporting team members in technical processes or tools.
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	11/21/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	12/02/2025
Notice to Applicants	Please note that the work history on your resume must also be included in your application.
Special Instructions	Applicants should upload a cover letter, resume, and contact information for at least three professional references

Position Details

Position Number	00109884
Position Type	SHRA
Position Classification Band Title	Technology Support Analyst
Position Classification Band Level	Contributing
Position Classification Salary Range	$ 35,406 - $ 95,992
Salary Grade Equivalency	DT05
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	143401 - Information Technology & Engineering Computer Services
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.