Team Lead, Research Computing Operations (RCO) (Hybrid Eligible)

Requisition Id15591

Overview:

We're hiring a Team Lead, Research Computing Operations (RCO) who will guide a high-impact team dedicated to supporting ORNL's research community through expert computing support, infrastructure alignment, and strategic engagement. In addition to leading technical operations, this individual will serve as the ITSD liaison for the scientific computing environment, acting as the primary point of contact between the computing teams and senior leadership including Chief Operating Officers (COOs), Associate Laboratory Directors (ALDs), and other leadership across ORNL's research directorates.

This position resides in the Emerging Technologies, AI & Computing group in the Research Computing division in the Information Technology Services Directorate atOak Ridge National Laboratory(ORNL).

Major Duties/Responsibilities:

• Team Leadership & Strategy:Lead and mentor the institutional scientific computing support team. Work with ITSD leadership to develop and execute strategic plans to enhance user support, training, and service delivery. Align team goals with laboratory-wide research priorities and computing initiatives.
• Business Relationship Management:Serve as the central point of contact for COOs and ALDs regarding scientific computing needs, priorities, and challenges. Translate research directorate goals into actionable computing strategies and resource plans. Advocate for researcher needs in infrastructure planning, policy development, and cross-functional coordination.
• Researcher Support & Engagement:Oversee institutional computing operations, interactions, and workflow troubleshooting. Ensure researchers can efficiently access and utilize IaaS and HPCaaS systems, software, and data resources. Promote reproducibility, scalability, and compliance in computational research.
• Workflow Optimization & Integration:Partner with the HPC engineering team to guide researchers in optimizing scientific codes and workflows for HPC environments. Collaborate with the HPC engineering team to ensure seamless integration of data resources. Support deployment of AI-enhanced scientific workflows.
• Data Engineering & Management:Partner with the DEMAT team to support the design and maintenance of research data pipelines. Ensure data is structured, accessible, and aligned with scientific computing workflows. Promote best practices in data governance, metadata standards, and secure data handling across research projects.
• Training & Outreach:Organize workshops, tutorials, and documentation to educate users on best practices. Foster a culture of collaboration, continuous learning, and technical excellence.
• Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace - in how we treat one another, work together, and measure success.

Basic Qualifications:

• A BS degree in computer science, computer engineering, information technology, information systems, science, engineering, business, or a related discipline.
• A minimum of 8 to 12 years of aligned professional experience, or aMS degree witha minimum of 7 to 11 years of relevant and aligned experience, or aPhD degree with a minimum of four to six years of relevant and aligned experience.
• An overall combination of equivalent education and experience may be considered.
• Proven experience in scientific computing, HPC environments, business relationship management, or/and user support.
• A minimum ofthree years leading or managing staff/teams.
• Experience building and maintaining customer relationships in a technical environment.

Preferred Qualifications:

• Active DOE Q, active DOD Top Secret, or active DOD TS/SCI clearance.
• Proven experience in scientific computing, HPC environments, business relationship management, or/and user support.
• Familiarity with scientific software, Linux systems, and parallel computing frameworks.

Special Requirements:

• Q or L Clearance: This position requires the ability to obtain and maintain clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.
• Visa sponsorship:Visa sponsorship is not available for this position.

Hybrid Eligibility:

This position is in Oak Ridge, Tennessee and requires onsite presence. We offer a flexible work environment that supports both the organization and our employees. A hybrid/onsite working arrangement may be available with this position, which provides flexibility to work periodically from your home, while reporting onsite to the Oak Ridge, Tennessee location on a weekly and regular basis.

About ORNL:

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation's most pressing challenges. Our team is made up of over 7,200 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.

ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. The laboratory provides a range of employee benefits, including medical and retirement plans and flexible work hours, to support the well-being of you and your family.

Employee amenities such as on-site fitness, banking, and cafeteria facilities are also available for added convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email:ORNLRecruiting@ornl.gov.

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This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.