Remote New

Benefits Support Specialist

Symetra
paid holidays, sick time, 401(k)
United States
Nov 18, 2025
Symetra has an exciting opportunity to join our team as a Benefits Support Specialist! About the role The role focuses on supporting the Implementation and Account Managers in the Implementation of new Employer Group accounts, and the servicing of existing accounts, including Group Life, Disability, Absence Management, and Voluntary Benefits. It also involves managing small legacy accounts (10-99 lives), fostering client relationships and supporting the National Service Team to ensure renewals, retention, and satisfaction. What you'll do in this role Serve as the primary service contact for an assigned book of business (10-99 lives). Build and maintain strong relationships with internal and external stakeholders. Manage day-to-day service tasks, including AOR changes, licensing updates, amendments, and enrollment support. Collaborate across the organization to resolve issues and deliver client solutions. Support National Service and Implementation Teams by preparing administrative and marketing documents, including signatory documents, forms, enrollment materials and plan summaries. Conduct quality reviews of pre-submission PASR records and implementation-related materials, such as contracts, the first bill and Go Portal entries. . Verify agent appointments, submit appointment requests, and process Agent of Record changes for initial case set up and assigned book of business. Conduct initial enrollment census reviews for new clients, providing updates to Implementation Managers as needed; request and review renewal census data for assigned book of business. Oversee the renewal process for assigned accounts. Review audit renewal letters and manage their distribution. Partner with the assigned Regional Sales Executive (RSE) and/or Voluntary Sales Executive (VSE) to negotiate plan design changes and renewal terms with underwriting to address client needs, maximize persistency, and communicate decisions to relevant departments. Document and process contract amendments by collaborating with internal teams to ensure contract language aligns with customer intent. Provide internal support for team members on travel or special customer-related projects. Monitor established tracking tools to maintain accurate, up-to-date activity records. Scrub sold case notifications to ensure accuracy, completeness, and appropriate assignment of new sold groups or new lines of coverage to Implementation Managers. Communicate new sales to applicable parties. Assist Account Management, Implementation, and Leadership with departmental improvements, and special projects as needed. What we offer you "Just do it! Even if you feel like you may not be 100% qualified, apply. Sometimes we see potential in others that they cannot see in themselves. You may be overqualified, or you may be the "something special" we are looking for to bring a unique, fresh approach to our company." - Ruby S., Associate EDX Analyst If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!" - Cindy J. G., Sr. Product Owner "Symetra is truly a great place to work. The positive work climate, strong sense of team, and the resources available make it feel like one cohesive family. What stands out most to me is the company's deep commitment to diversity, equity, and inclusion-it's not just a statement, it's an active and ongoing priority that's felt throughout the organization." -Charlotte G., Sr. Underwriter - Consultant Stop Loss Benefits and Perks We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out ourSymetra Benefits Overview Compensation Hourly Salary Range: $26.30- $ 43.87 plus eligibility for annual bonus program Who are you: Requires general skills, basic understanding of computer applications and data entry. Good organizational skills. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: Disqualification from the recruitment process Withdrawal of a job offer Termination of employment and other criminal and/or civil remedies, if fraud is discovered #LI-OR1 #LI-Remote