Security Officer Residential Front Desk

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Residential Front Desk in Boston, MA, you will serve and safeguard clients in a range of industries such as Residential, and more. As a Front Desk professional with Allied Universal at a residential location, you will be the first point of contact for residents and visitors, providing exceptional customer service and communication. You will monitor access to the building, assist with badge-related processes, and help to deter security-related incidents through your attentive presence. This role is ideal for individuals who enjoy engaging with people, are comfortable using technology, and are committed to supporting a welcoming and secure environment. Join a team that values reliability, innovation, and putting people first.

Position Type: Full Time

Pay Rate: $23.00 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide excellent customer service by greeting residents and visitors, answering inquiries, and assisting with access procedures at the front desk.
• Monitor access points and verify identification of individuals entering or exiting the location to help to deter unauthorized entry.
• Observe and report any suspicious activity, security-related incidents, or unusual circumstances in a timely manner to appropriate personnel.
• Respond to incidents and critical situations at the front desk in a calm, problem-solving manner, including initiating emergency response protocols when required.
• Maintain accurate records of daily activities, incidents, or security-related events as required by site-specific policies.
• Follow all site-specific policies, procedures, and instructions to support the overall security-related operations at the residential location.
• Communicate professionally with residents, guests, and/or vendors to provide information and address concerns related to front desk operations.

Minimum Requirements:

• Access control or badge experience is preferred.
• CPR or first aid certification is preferred.
• Customer service experience is preferred.
• The ability to lift up to 20 pounds is preferred.
• Being comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.