Call Center Associate

Staffmark is looking for a professional and dependable Call Center Associate to join our team. In this role, you'll handle inbound customer calls, provide exceptional support, and assist with inquiries or issues in a calm, courteous, and solution-focused manner. This position requires excellent communication skills, attention to detail, and the ability to remain composed under pressure.

Pay: $18/hour

Schedule: Monday - Friday | Multiple shifts available

Responsibilities

• Answer inbound customer calls promptly and professionally
• Provide accurate information, support, and solutions to customer inquiries
• Maintain a positive and helpful attitude, even during challenging calls
• Accurately document call details and follow up as needed
• Collaborate with team members and supervisors to ensure excellent service
• Adhere to company policies, procedures, and quality standards
• Participate in an on-call rotation approximately once every 7 weeks

Qualifications

• High School Diploma or GED (required)
• Minimum 1 year of customer service experience (retail, hospitality, or call center preferred)
• Excellent verbal and written communication skills
• Strong problem-solving abilities and professional demeanor under pressure
• Reliable attendance and strong work ethic
• Comfortable working both independently and as part of a team

Why You'll Love This Job

Staffmark offers a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance, life insurance, short-term disability coverage, and a 401(k) retirement plan. Employees also enjoy weekly pay every Friday, access to exclusive discounts, and referral bonus opportunities.

Click "Apply Now" to submit your application, and a dedicated recruiter will reach out to discuss this opportunity!

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.