Manager Global Security Operations Center
The Manager Global Security Operations Center (GSOC) manages one national department in Corporate Security as it relates to safety and controls of Comerica assets for Global Security Operations. This is a three-shift, 24 hours per day, 7 days per week, 365 days per year operation.
This position is responsible for managing a team of analysts and operators to monitor alarms for all Banking Centers and ATM's, owned and leased facilities, executive suites in all markets, and assessment of real time threats and alerts near our assets. This position is also responsible for monitoring global events and communicating operational and security related concerns in real-time to leadership.
Position Responsibilities: GSOC Department Management
- Provide management, administration, and emergency support to the Global Security Operations Center (GSOC) at the Comerica Great Lakes Campus.
- On call and available to respond 24/7 within Southeast Michigan market.
- Provide emergency support to the Card Access Processing (CAP) Office.
- Provide training/coaching on employee performance issues as well as conduct interviews and hire candidates.
- Hold monthly and/or quarterly meetings with GSOC Leadership.
- Partner with Cyber Defense Operations team when physical security issues overlap with Cybersecurity.
- Share sensitive information with the Cybersecurity on an as needed basis.
Technical Responsibilities
- Maintain a working knowledge of all software utilized in 3 Corporate Security environments (Physical, Technical, Executive Protection) as well as the support model for each.
- Perform advanced programming on Comerica Bank Security software applications both in the GSOC and CAP Office.
- Understand and troubleshoot security equipment being deployed at Banking Center and campus locations.
- Provide overview to Corporate Security Leadership of analytic and intelligence products and information dissemination related to real time threat or alarm alerts that may impact the Bank.
Administrative Responsibilities
- Work as a liaison officer on all campus security issues with Comerica and vendor management.
- Propose, amend and create procedures for the department.
- Work with Auditing, Risk, Compliance, and Tech Assurances with regards to security controls in various restricted departments.
- Provide 24/7 support for application issues, incidents, upgrades, etc.
- Champion GSOC responsibilities throughout the Bank to ensure employees have awareness of department proficiencies.
Leadership
- Manage and develop team cultivating a spirit of one team with shared goals and objectives.
- Select, motivate and retain high performing talent.
- Provide on-going feedback to maximize overall performance.
Position Qualifications:
- Bachelor's Degree from an accredited univeristy in Criminal Justice, or a related field OR in lieu of a Bachelor's Degree a High School Diploma or GED with 6 years of related experience, for example managing/working in a Corporate Security Counsel,
- 5 years of experience in Security Equipment and/or experience in Security Services environment
- 4 years of experience in managing or influencing others to achieve desired results; direct team management preferred
- 3 years of experience in technical application knowledge such as: Intrusion alarm, CCTV, and Access Control programming abilities
Licenses/Certifications:
- First Aid/CPR Certification preferred
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - disability/veteran.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Oct 28, 2025