New 
Chief of Staff - Americas Sales Enablement & Operations
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Oct 28, 2025 | |
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OverviewAs the Chief of Staff - Americas Sales Enablement & Operations, you will be responsible for the Americas Sales Enablement & Operations (SE&O) Office aimed at enhancing the effectiveness of the leader, the Americas SE&O leadership team and the overall organization. In this role, you will lead activities in all of the following: managing business operations, strategic orchestration working closely with the leadership team, executive communications, customer and partner engagement, and employee experience and culture. You will need to be self-motivated, strategic and highly resourceful with proven experience in leading and delivering business strategy, operations, communications and stakeholder management. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesPeople ManagementManagers deliver success through empowerment and accountability by modeling, coaching, and caring.Model - Live our culture; Embody our values; Practice our leadership principles.Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.Business OperationsDrives the architecture, development, and execution of the rhythm of business. Drives strategy initiatives and helps facilitate for rhythm of business (ROB); uses strategy plans to inform structure and business insights to predict business outcomes. Works with senior leaders to drive outcomes. Collaborates with partners to develop plans and articulate potential benefits of partnerships and how they provide mutual value. Drives business review cadence. Informs direction for processes related to adherence to privacy and compliance. Leads plans to ensure continuation of business at all times, including in adverse conditions in accordance with corporate guidance.Executes business plans to ensure continuation of business at all times, including in adverse conditions, in accordance with corporate governance. Ensures checks and balances are in place for the team to ensure Microsoft's best interest with regard to strategic partnerships necessary for continuity of business. Strategizes and develops business continuity plans with Microsoft corporate Crisis Management and Business Continuity teams.Leads strategy execution in partnership with the leadership team across the organization. Leverages knowledge of the business to drive the leader's and business's goals. Leads and oversees processes to ensure alignment across groups. Sets best practices for company strategy by leveraging consolidated information within existing businesses, and advocates and presents business cases to senior leadership. Contributes to organizational design conversation and drives successful implementation of organizational plans and strategies (e.g., translates high-level strategic plans into concrete execution). Shares priorities with leaders to negotiate appropriate level of team's involvement on initiatives so as to help team drive execution of top priorities. Establishes key performance indicators (KPIs) in alignment with strategy to help streamline business strategy. Works with the organization to establish and report against targets, and adjusts targets if necessary.Leverages deep knowledge of organizational strategy and planned deliverables for the upcoming year(s) to design budgets. Develops forecasting plans in partnership with the leadership team. Works in partnership with Finance to approve the budgets. Oversees the development of metrics for budgeting and forecasting; identifies actions that can be taken to course-correct and drive performance improvement; anticipates business challenges based on forecasts and develops plans accordingly; contributes knowledge to strategic investment decisions. Works with procurement team to coordinate future resources. Ensures that the leader is aligned on the headcount strategy and participates in or leads the organizational design for headcount allocation.Maximizing/ Extending the LeaderLeads in conjunction with stakeholders and the leadership team on multiple workstreams (e.g., workforce planning, culture, business health). Leverages key partnerships to drive the agenda for the leadership team and ensures follow up. Builds and cultivates relationships with senior leaders and executives. Advises senior leaders and key external stakeholders on industry and company insights as a key partner. Acts as a proxy for the leader. Creates alignment within partnerships by providing an objective point of view, ensuring all voices are heard, synthesizing ideas, and creating an action plan.Leverages knowledge of the leader's goals and business approach to ensure business activities are aligned with the leader's objectives. Serves in the absence of the leader as needed to share their goals, objectives, and vision. Supports the leader and serves as a thought leader in multiple areas (e.g., setting key goals, priorities, and definitions; team culture and health; communications; budget/finance; industry/specific business knowledge). Synthesizes information into insights that inform business decisions, leveraging expertise to influence leader, leadership team, and across the organization. Helps develop and lands organizational changes (e.g., employee data management, skilling plans, landing quota).Organizational HealthDrives team culture and health for the leader by getting a pulse on organizational health, as well as leading culture initatives, hiring, onboarding) while partnering with Human Resources to do so. Capitalizes on team strengths and identifies development areas, strategizing, planning, and executing trainings. In partnership with Human Resources, tracks Microsoft Poll responses and coordinates a response. Tracks the use of role-based compliance trainings and new trainings; drives the training completion rates. Ensures a healthy compliance scorecard for the organization.Special Projects/Programs and InitiativesDrives cross-team projects as needed to meet the changing business environment and to manage complex business needs. Leads project/program management to ensure organization-wide implementation of strategic efforts that require hands-on coordination across multiple disciplines and business organizations. Leads strategic innovation and experimentation. Creates clarity on ambiguous projects and develops plan for execution.Will consider candidates in the United States and Canada. OtherEmbody ourCultureandValues. | |