AI Automation Designer

Facilities and Business Operations:

Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities

The Opportunity:

The UCF IT department within Facilities and Business Operations is seeking to hire a Systems Engineer IV - AI Automation Designer. This role is responsible for serving as part of the university's AI Center of Excellence, embedding with administrative teams to design, implement, and promote AI-enabled process automations and workflows. The position exists to deliver automation solutions, establish repeatable patterns, and provide training for staff on the responsible adoption of AI, ensuring alignment with university governance and compliance standards.

Responsibilities:

• Partner with members of the AI Center of Excellence and administrative teams to identify and design high-impact automation opportunities that deliver measurable business value.

• Design, develop, and deploy automation solutions using low-code RPA tools (e.g., Microsoft Power Automate), Python scripting, and AI/ML capabilities in Azure (e.g., Azure OpenAI, Azure Machine Learning).

• Create reusable playbooks, agent templates, and modules (e.g., FAQ agents, tool-invoking agents, knowledge bots) for replication across departments.

• Act as an AI evangelist by showcasing successful pilots, building awareness, and promoting responsible AI adoption across the university.

• Train, consult, and mentor developers and departmental champions in building and extending AI workflows using gateway/MCP tooling, low-code platforms, and other patterns.

• Support deployment, testing, and rollout of AI/agent workflows, including logging, error handling, fallback strategies, and quality assurance.

• Ensure adherence to governance, privacy, and security standards in all AI deployments.

• Provide consultative input to platform developers and serve as a liaison to cultivate AI champions within teams for long-term sustainability.

Minimum Qualifications:

Bachelor's degree and 5 years of relevant experience; or High School Diploma (or equivalent) and 9 years of relevant work experience in lieu of degree. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• 2+ years demonstrated experience designing, developing, and deploying automation solutions using low-code RPA platforms (e.g., Microsoft Power Automate) and scripting languages such as Python.

• 1+ year hands-on experience with AI/ML technologies and platforms (e.g., Azure OpenAI, Azure Machine Learning).

• Strong understanding of automation design principles, workflow orchestration, and process optimization.

• Knowledge of governance, privacy, and security considerations related to AI and automation.

• Excellent communication and collaboration skills with the ability to partner across various administrative and technical teams.

• Familiarity with building reusable automation patterns, playbooks, and agent templates for enterprise deployment.

• Background in training or mentoring others in automation and AI workflow development.

• Experience with large language models (LLMs), intelligent agents, and responsible AI frameworks.

• Strong consultative and evangelism skills with the ability to promote the adoption of new technologies.

• Familiarity with Microsoft, Azure, or other enterprise-scale cloud environments in higher education or complex organizations.

• Professional certification, such as Microsoft Azure Developer Associate (AZ-204) preferred, demonstrating proficiency in developing, deploying, and maintaining cloud-based applications and AI-integrated solutions within the Azure environment.

Special Instructions to the Applicants:

The anticipated salary range for this position is $89,076 to $115,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Classification Title: Systems Engineer IV

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off, and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.