New

Technical Trainer I

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Oct 27, 2025
Primary responsibility for instructor-led and virtual instructor-led delivery and maintenance of Digital/technical training programs for new hire staff. Work closely with the department to identify training needs, develop training materials, and deliver training to healthcare employees at all levels. Essential Functions -Delivers instruction in the use of software and other technologies. -Prepares lesson plans, including methods, materials, and documentation to be presented in class. -Assesses the users' training needs and proposes solutions for a diverse training population. -Design and administer user proficiency assessments. -Provide coaching to individual users as assigned. -Maintain knowledge and proficiency through relevant educational forums. -Participate in the design, development, implementation, and evaluation of training programs. -Provide input into the development of training curriculum. Education Bachelor's Degree in Adult & Continuing Education or Computer Science preferred. Equivalent experience may be accepted in lieu of a degree Experience Experience in adult education and/or curriculum design 2-3 years required Knowledge, Skills and Abilities Demonstrated ability to learn new application software and systems. Strong organization, planning, presentation, and facilitation skills. Strong interpersonal skills to effectively communicate with both technical and non-technical staff. Ability to adapt to different learning styles and needs. Knowledge of Microsoft Office 365 and other popular office productivity solutions. Working schedule: 1-5 days at one of 5 sites. Generally, trainers are on site training 2-3 days a week. Locations: One Brigham Circle, 1620 Tremont Street, Boston, MA 02115 MGH -100 Cambridge Street, 15th Floor, Boston 02114 Assembly Row Newton Wellesley Hospital Salem Hospital Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.