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Project Manager
 Spectraforce Technologies | |
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 Oct 22, 2025 | |
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Title: Project Manager
Location: Mettawa, IL 60045- Hybrid Required - M-W onsite; Th-F WFH Contract: Through end of 2026 (Possible extension) Purpose Statement: The APS team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The APS Operation team is seeking a Project Manager to partner with key stakeholders, drive project execution, and create new ways to improve APS Operations. Major Responsibilities: * Provide ad-hoc support to individual teams to enhance productivity and address immediate project needs. * Provide Reporting project management with IT and business leaders * Assist in the project management activities by coordinating tasks, timelines, and resource allocation for successful launches through Monday.com. * Oversee and implement operational changes across PE, ensuring alignment with strategic goals and market demands. * Develop and publish communication plan for the project's deployment * Develop and maintain training and user documentation * Create and communicate status updates to appropriate stakeholders * Develop, document, and manage Standard Operating Procedures (SOPs), ensuring compliance and operational efficiency. * Support the knowledge management initiatives by organizing and making available critical information and resources. * Manage and resolve issues related to the Five9 platform, minimizing disruptions and enhancing user experience * Maintain and update distribution lists for Patient Engagement, ensuring accurate and timely communication across teams. * Analyze and manage escalation trends in process execution, coordinating resolutions and implementing process improvements. * Manage CRM licenses, ensuring compliance and efficient utilization across the organization. Qualifications: * 3+ years of experience in project management, coordination, or similar roles. * Demonstrated experience in managing large-scale projects and ensuring successful execution. * Strong organizational and prioritization skills, with the ability to manage multiple projects simultaneously. * Excellent interpersonal and communication skills for effective collaboration with diverse teams. * Proficiency in using Microsoft Excel and PowerPoint to create analysis and communicate a story to stakeholders * Analytical and problem-solving skills, with a proactive approach to identifying and resolving issues. * Ability to thrive in a fast-paced environment, maintaining flexibility and adaptability. What are the top skills, experience or education required for this position: * Project Management support * Ability to multi-task different priorities and responsibilities * Provide data and trend analysis to inform priorities and decisions * Ability to communicate clearly to multiple groups with various levels of detail * Support other projects and tasks identified by the APS Operations team * Engage and manage the stakeholders, processes, and technology that will accomplish the objectives of the project and operational processes * Proven ability to concurrently manage projects and daily support * Bachelors degree is required | |