New 
Senior Software Engineer
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 22, 2025 | |
|
OverviewCommerce + Ecosystem (CCE) Engineering drives the backbone of Microsoft's commerce and support ecosystem. The team is reimagining enterprise grade tooling shifting from reactive, manual systems to AI-first, predictive, and self-service experiences. This role is central to enabling global scale, resilience, and simplification across mission-critical services such as risk engineering features, commercial commerce workflows, credit and fraud workflows, escalation handling, and partner experiences.Are you passionate about building AI-powered solutions that simplify the lives of customer-facing teams and transform the way Microsoft delivers support and commerce experiences at scale?The CCE Engineering team is hiring a Software Engineer to design and implement core technologies and experiences that impact Microsoft's global support and commerce operations. In this role, you will build secure, scalable, and reliable platforms infusing AI, agentic workflows, automation, and modern cloud-native patterns to empower Microsoft advocates, partners, and customers worldwide.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesDesign and develop large-scale, distributed services and solutions leveraging Azure Kubernetes Service (AKS), Cosmos DB, Event Hub, Service Bus, and Microsoft Graph.Architect and lead development of next-generation commerce platforms that integrate agentic AI, copilots, and autonomous workflows to enhance productivity and user experience.Build and integrate AI-first Customer 360 experiences that consolidate commerce, and support data into intuitive, intelligent workflows.Develop solutions to combat fraud and revenue leakage through proactive AI-driven observability, detection, and remediation frameworks.Simplify global credit, escalation, and risk mitigation workflows by integrating AI-powered systems that improve transparency, cost optimization, and operational efficiency.Ensure software quality through design reviews, peer code reviews, automated testing, and monitoring best practices.Embody our culture and values. | |