IT PC Refresh Technician

Are you an IT PC Refresh Technician who is looking to join one of the top companies within the Aerospace and Defense industry?

Are you looking to further your career and grow?

Do you have experience in a customer support position involving technical knowledge of a company's products, services, and IT systems?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work onsite with our client in Blacksburg, VA. Interested?

Here's what you'd do:

• As an IT PC Refresh Support Tech, you will be responsible for providing technical assistance in the PC hardware refresh deployment project.
• You will build, swap out, and deploy refreshed hardware to our end users and ensure the smooth operation of IT systems at your location.
• You may also troubleshoot hardware and software issues, provide the highest quality customer services, and resolve IT issues in a timely manner to support agility within the client's business.
• This role may need after-hours support in the event of any emergency, critical troubleshooting, system maintenance, or other issues as requested.
• Installation and support of endpoint software
• Deployment of PC equipment and accessories
• Provide guidance and explain policies and procedures to end-users.
• Troubleshoot end-user PC, network, printing, and application issues.
• Diagnose, research, and resolve routine end-user issues.
• Escalation of issues to the appropriate team after troubleshooting and documenting progress in the ITSM tool
• Provide day-to-day operations support as Level 2 to end users.
• Complete detailed documentation in the ticketing system; incidents and requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.

Here's what you'll get:

• Pay rate: $19.87-21.86/Hour
• Hours: 40 Hours/Week 1^st Shift
• Length: Contract (12 Months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions, and we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED
• Minimum of 1 year of experience in a customer support position involving technical knowledge of a company's products, services, and IT systems.
• Minimum of 1 year of experience installing and configuring computer systems and applications.
• Minimum of 1 year of experience working in and assisting others through company service desk software, such as Bomgar, in addition to other remote access desktop programs.
• Minimum of 1 year of experience working with different operating systems, including Windows and Mac OS

• IT-related coursework or certifications
• Industry certifications Windows 7/10, CompTIA A+, CompTIA Net+, ITILv4 foundation, Dell proven professional.
• Disciplined, systematic problem-solving skills needed.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Professional written and interpersonal skills are essential when communicating with customers and clients.

Additional Information :

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.