Patient Navigator, Access Solutions & Patient Support (Portland or South San Francisco)

The Opportunity

The Patient Navigator (PN) will act as a single point of contact to support patients in understanding their treatment journey, address clinical and non-clinical questions, identify and address barriers, provide resource referrals, and coordinate infusion treatment logistics on behalf of patient. The PN provides comprehensive and coordinated assistance to patients, and serves as a liaison between patients and their care providers (physicians, infusion center, etc.).

The Patient Navigator is an individual contributor who reports to the Patient Navigator Manager.

• Consistently demonstrates empathy, patience, equity, and attention to detail when addressing issues, resulting in a positive impact on patient and customer experiences.

• Achieves defined performance and quality metrics to support program goals effectively.

• Maintains active participation in team meetings, check-ins, and side-by-sides on a mutually agreed-upon schedule with direct management.

• Exhibits strong problem-solving, analytical, and investigational skills along with effective written and verbal communication abilities.

• Works collaboratively within a team, responsibly delegates, demonstrates leadership, and drives results-oriented actions.

• Displays attention to detail, multitasking proficiency, excellent organizational skills, and adherence to Standard Operating Procedures while managing time effectively under pressure.

• Supports business needs by accommodating ad hoc in-office presence, conducting business travel, participating in cross-training, and transitioning to other roles or therapeutic areas as required.

Who you are:

• Bachelor's degree is preferred.

• 3 years of reimbursement experience preferred.

• Knowledge of the managed care industry, including government payers.

• Proficient in all aspects of reimbursement (i.e., benefit investigations, payer imbursement policies, regulatory and administrative rules).

• Understands reimbursement/funding resources and how to access these resources.

Preferred:

• Knowledge of healthcare systems, patient care pathways, and services; experience with MS is a plus.

Relocation benefits are not available for this job posting. Ideal candidate to live in Portland or within 50 miles of Portland. This role requires on-site presence. Multiple roles available.

The expected salary range for this position based on the primary location of Oregon is $70,200 - $130,400 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

*LI-MG1

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.