Marketing Automation Product Manager

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.

Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

• Drive Innovation: Drive innovation in marketing automation strategies, leveraging new features within Marketo, evaluate and pilot emerging technologies such as AI-driven personalization, predictive analytics, to enhance automation capabilities.

• Own the Marketo Roadmap: Work with technology teams to prioritize integrations, product enhancements and process improvements and create roadmap visibility to the broader organization.

• Workflow / process optimization: Identify opportunities to optimize Marketo workflows, reduce manual effort, and enhance program templates/campaign connectivity to enhance and enable true multi-channel marketing synchronization.

• Strategic alignment: Collaborate with stakeholders to align marketing automation strategies with business objectives - including refinement and best use case of lead scoring models to reflect evolving priorities and enable accurate persona creation.

• Data strategy & Insights: Partner with global analytics and digital marketing teams to define key performance indicators (KPIs) for automation programs and ensure consistent reporting across global campaigns. Act as SME for the email tagging framework to ensure effectiveness and minimize disruption by conducting impact analysis, coordinating changes with global email vendors, and implementing updates across platforms and process documents.

• Champion best practices: Implementing global best practices to execute email campaigns, nurture programs, and other marketing initiatives within Marketo. Document standard operating procedures to train and support regional marketing teams on Marketo capabilities, campaign optimization, and automation best practices.

• Risk management: Oversee governance and compliance with privacy regulations (e.g., GDPR, CCPA) including user access, data hygiene, and change management protocols across regions.

Position Requirements

• Minimum of a bachelor's degree from an accredited institution

• At least 10 years of experience working with Marketing Automation platforms and multiple years specifically working in Marketo. Marketo Architect Master Certification is a plus.

• Deep understanding of Marketo's features, functionality, and best practices

• Digital product management or Digital marketing experience, with a proven track record of articulating a vision, executing a strategy, and managing executive-level stakeholders

• Strong proficiency in workflow mapping and process improvement

• Experience in financial services and/or asset management, with a focus on B2B and B2B2C business models

• Experience working in a global context, with an appreciation for navigating risks and challenges across diverse markets.

• Experience with CRM systems like Microsoft Dynamics and integrating them with Marketo.

• Ability to manage projects, timelines, and resources effectively

• Familiarity with other marketing technologies and tools.

• An ability to analyze campaign performance with an emphasis on making data-driven decisions to improve overall strategy.

• Experience facilitating and managing communication channels within the project, including meetings, workshops, email, and documentation.

• Ability to work daily with engineering, communicate features and software architecture ideas, and apply QA best practices.

• Interest and passion for all things digital, with a desire to continue to learn about new marketing automation technologies.

• Drive continuous improvement by evaluating new Marketo features, emerging technologies, and automation best practices.

Preferred Qualifications

• Understanding of financial products, investment strategies, and regulatory frameworks.

• Experience with workflow software: (Visio), Jira, Aprimo, MS Teams, Slack, Confluence, MS Office, Google Analytics, Adobe, GA4.

• Experience with other marketing operating and analytics tools: Cvent, Sitecore, Seismic, Snowflake, and PowerBi.

Equal Employment Opportunity and Affirmative Action Statement

PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.

Applicants with Disabilities

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.