New 
Director, Sales Operations - Resource Design, Americas BSO
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Oct 21, 2025 | |
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OverviewAmericas Business & Sales Operations (BSO) is the center of excellence for cross-business execution performance, strategy & planning, and sales operations. We drive business transformation, operationalize programs, and accelerate Microsoft's objectives across the Americas. We are looking to hire a Director, Sales Operations - Resource Design in Americas BSO to lead headcount and capacity planning for the Americas, partnering across BSO, Finance, and field leadership to ensure optimal workforce alignment and delivery excellence. You will be a trusted advisor to senior stakeholders, driving clarity, transparency, and rigor in all aspects of resource planning and utilization. The successful candidate will be data driven and analytic, enjoy problem solving and develop effective partnerships across the Americas Sales Enablement & Operations (SE&O) team, operating unit chief of staff and business manager communities, core teams including WW customer success (CSU), and finance teams to support execution. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
ResponsibilitiesAmericas Capacity & Headcount planning- Partner with WW CSU, Americas SE&O and field operating unit teams to lead headcount forecasting, capacity modeling, and workforce planning with specific focus on capacity & demand driven roles. Ensure plans and resource allocations are accurate, actionable, and aligned to business priorities. Drive Data-Driven Decision Making: Develop and deliver actionable insights on workforce utilization, ramp, and delivery mix for leaders across the business. Optimize Resource Allocation: Identify opportunities to improve coverage, efficiency, and utilization. Lead scenario planning and recommend tradeoffs to maximize impact within fiscal guardrails and within the Americas hiring process. Stakeholder Partnership: Build strong relationships with BSO, finance, field operating units including CSU leaders, and WW CSU teams. Serve as the primary point of contact for capacity driven headcount, resolving escalations and driving consensus. Lead in Sales transformation- Contribute ideas for Americas BSO to give time back to field, improve our workflow, influence WW teams, and enable continuous improvement for sales operations processes. Innovate to deliver standards which enable speed, efficiency, and scale in the business. Influence Team Culture- Actively contribute to our culture of inclusion, peer learning, and fostering collaborative cross team partnerships. OtherEmbody our Culture and Values | |