Customer Success Representative

Hitachi Energy
United States, Missouri, Jefferson City
500 Missouri 94 (Show on map)
Oct 19, 2025
Are you passionate about delivering exceptional customer experiences? Join Hitachi Energy as a Customer Success Coordinator in Jefferson City, MO, where you'll play a pivotal role in managing post-order processes for our diverse client base, including Utilities, Original Equipment Manufacturers, and Commercial & Industrial sectors. You'll lead efforts from order acceptance through shipment, warranty, and after-market services, ensuring smooth and efficient operations. This is your chance to be the voice of the customer, driving satisfaction and contributing to our world-class customer experience. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. How You'll Make an Impact Process new orders and drive the "clean order" initiative. Collaborate with engineering to meet customer expectations with quality and timely drawing packages. Manage change orders and foster positive relationships with Operations, Quality, Supply Chain, Engineering, and Production Planning. Support revenue maximization by reducing units on shipping hold and managing customer orders. Handle return authorizations, customer concessions, milestone billing, and overdue invoices. Implement lean manufacturing methodologies for continuous improvement. Communicate shipping schedules and resolve potential delays. Participate in daily meetings and escalate issues for resolution. Your Background Bachelor's degree in Engineering or Business, or equivalent work experience. Work authorization to permit employment with Hitachi Energy in the USA without future sponsorship. Onsite presence required in Jefferson City, MO. Experience with Microsoft Office and SAP is beneficial. Knowledge of general accounting principles. Strong organizational skills and basic understanding of project management. Aptitude for technical specifications and problem-solving skills. More About Us At Hitachi Energy, we offer a dynamic work environment with opportunities for growth and development. Join a team that values innovation, collaboration, and excellence in customer service. Ready to make a difference? Apply now and become a key player in our Customer Success team! Apply now Current employees apply here