Position Summary / Department Summary
In collaboration with the manager, assigns and prioritizes work within the Epic Cadence and Referral team to meet the needs of the supported operation's end-users and assigned Epic applications. As a senior resource with specialized knowledge of the team's core applications, guides analysts through the design, build/configuration, testing and implementation of the team's core Epic applications and their integration with other supported systems/applications. Mentors team members in their approach to identifying and defining solutions. Assists with training of staff. Serves as a specialist on the team's core Epic applications. Key Responsibilities
Works with manager to prioritize daily workload (tickets and projects), assign staff, and adjust as needed Serves as a subject matter expert on core applications Guides analysts through design, configuration, testing, implementation, and maintenance Acts as an escalation point for complex issues Applies Epic expertise and consultative skills to identify business solutions Analyzes technology and operations, recommending new features, vendors, or integrations Researches vendor functionality, assesses integration needs, and recommends customizations Leads multi-month projects from inception to implementation Performs advanced configurations and customizations Implements edits (e.g., security classes), moderately complex logic, or new templates Ensures downstream impacts (billing, admitting, provider access) are addressed Conducts unit, integrated, and specialty testing Manages Epic-eligible vendor integrations and upgrades Coordinates testing for multi-application projects Partners with IT and vendors on non-Epic integrations Coordinates upgrade efforts, assigns release note reviews, communicates milestones, and escalates issues as needed Leads team meetings, maintains cross-team communication, and provides updates to leadership Represents the team in internal and external meetings Reviews schedules, raises performance concerns, and ensures coverage Supports onboarding, training, and mentoring Audits work for quality and provides performance feedback Develops or contributes to online and in-person training materials Assists with process improvements, escalates resource needs, and supports implementation May present at national Epic forums and attend trainings or conferences for certification
Qualifications
Bachelor's degree required (Associate's +2 years, or HS diploma/GED +4 years may substitute). 8 years Epic application support experience, including complex builds/integrations. At least 4 years Epic build experience with responsibility for complex builds/integrations.
Epic Certifications - Required
Epic Cadence
Epic Certifications - Preferred
Epic Referral
Epic Decision Tree Badge
Lean Six Sigma Green Belt certification. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. |
Boston Children's Hospital
dental insurance, 403(b)
Oct 07, 2025