Technical Service Representative - Aerospace Materials

Join PPG as an Aerospace Technical Service Representative and be at the forefront of innovation in the aerospace industry as part of the Aerospace Customer Support & Product Launch team. As a representative, you will be responsible for using technical expertise to support applications (Coatings, Sealants, Packaging and Adhesives), equipment installation, troubleshooting, account servicing for commercial products, and secure launch activities for developmental products. You will support ongoing sales/service efforts by working directly with customers, PPG Aerospace Sales, Research & Technology, Engineering Services, manufacturing and other cross-business PPG technical associates. You will report to the Manager - Sales Technical Service.

Key Responsibilities

• Support the development and commercial launch of new products as an important part of the secure launch process

• Observe application processes at customer sites in both production and laboratory environments, determine source of problems and conceive and develop solutions to product quality or application problems by using industry accepted knowledge, techniques and practices

• Perform physical tasks of assembling, disassembling, troubleshooting, and operation of many application systems (across multiple product ranges).

• Collect and analyze data, identify problems and develop effective solutions; maintain records of procedures and data for future reference.

• Communicate results, develop corrective procedures, write, validate and distribute other technical information to appropriate technical development, management, sales and customer representatives.

• Proficient in training and application for all product segments (Commercial, General Aviation, and Military).

• Conduct unassisted, comprehensive training sessions for customers both in-house and at customer locations using presentations and hands-on tools.

• Assist customers in the development of new engineering specifications for PPG Aerospace materials.

• Assist other members of the technical service staff as a backup resource for advanced problem solving. Participate in Aerospace Academy training classes by developing course content, and conducting hands on & classroom modules across coatings, sealants, packaging & adhesives technologies.

• Maintain and operate all aerospace product application equipment and inventory.

• Logs all project, travel and customer information in PPG Aerospace CRM system.

Qualifications

• 3+ yrs experience in coatings application; aerospace or large-scale experience is a bonus

• Experience with or willingness to learn and apply six-sigma methods and experimental design

• Must be able to speak, read, write & interpret technical information in English

• Valid Driver's License is required

• Available to travel 50 to 75% annually - domestic and international

• Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply.

The base salary range for this position is $90,000- $116,000 per year. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan (401k), Paid 3 Weeks Vacation & Holidays, Employee Assistance Program (EAP), Disability/ Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.