Administrative Supervisor

ADMINISTRATIVE OPERATIONS SUPERVISOR

Roswell, Georgia

JOB SUMMARY The Administrative Support Operations Supervisor is responsible for overseeing day-to-day operations and facilitating communication between field staff, management, dispatch, and outside agencies.

ESSENTIAL FUNCTIONS/DUTIES

* Responsible for supervising, directing, and developing field staff.

* Assure full and appropriate staffing of units for all field employees and accurately process payroll and time off requests accordingly.

* Coordinate daily work schedules for field employees, shift bids, floaters, ride-alongs, stand-bys, and special events staffing.

* Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results.

* Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.

* Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible. Assists other Operations Supervisors in investigations.

* Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring that it is reconciled timely on a daily basis.

* Direct GMR resources during disaster situations or mass casualty incidents and assist in any capacity needed.

* Prepare reports and manage projects as assigned by the Operations or General Manager.

* Oversee equipment and supply maintenance.

* Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, and promotion.

* Responsible for compliance with and enforcement of all applicable policies and procedures. * Perform other duties as assigned.

QUALIFICATIONS

Experience:

* Minimum 1 year of EMS field experience.

* Prior FTO or other leadership/supervisory experience preferred.

* Prior administrative experience preferred.

Education:

* High School Diploma or equivalent (GED).

* Some advanced education preferred.

Skills:

* Ability to function as an Paramedic and perform direct patient-care activities in the field.

* Strong leadership and decision-making skills.

* Strong listening and comprehension skills.

* Ability to adapt to quickly evolving situations.

* Thorough knowledge of System Status management.

* Effective oral, written, and interpersonal communication skills.

* Good working knowledge of Microsoft Office.

* Ability to successfully pass a Physical Agility Test. Credentials/Licenses:

* State Paramedic Certification.

* State Driver's License with driving record in compliance with GMR's Safety & Driving policy (proof required if conditional employment is made).

* BLS, ACLS, Certifications

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS
Working Conditions:
* Frequently works in an office setting or occasionally out in the field.
* Works alone and with others utilizing phone, email, and face-to-face communication.
* Occasionally works extended shifts.
Physical Demands:
* Frequently required to sit, talk or hear, stand, walk, use hands to handle or operate objects/tools/controls, reach/pull with hands and arms, and drive an ambulance.
* Occasionally required to climb or balance, stoop, kneel, crouch, crawl, taste, and smell.
* Must be able to lift and/or move up to 200 pounds with the assistance of a partner.
Mental Requirements:
* Analyzation, perception, computation, problem-solving, judgment, reasoning, and decision-making.
* Clerical work, memorization, and higher math skills.

GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
* Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
* One Team - We respect each other and achieve together what no individual can alone.
* Innovation - We are driven to develop solutions that inspire progress.
* Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
* Ownership - We are accountable for what we do and take pride in how we do it.
* Citizenship - We are dedicated to being good stewards in the communities we serve.