Patient Service Specialist- Access Center (Part-Time Hybrid)

Description

Clerical/Administrative Support
Req #: 45428

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Summary:

Our Access Center is looking to add a Part-Time Patient Service Specialist to the team! We are looking for a qualified candidate with medical office experience; bonus if you have used EPIC!

New Patient Access Representative - Primary Role Summary

TheNew Patient Access Representativeserves as a vital first point of contact for adult patients seeking care. This role ensures a seamless and welcoming experience by efficiently managing appointment scheduling, patient communications, and follow-up outreach. The representative supports both newly referred patients and unassigned individuals transitioning from inpatient to outpatient care.

Key Responsibilities

• Appointment Scheduling
• Accurately coordinate and schedule new patient appointments.
• Prioritize timely access to care for all incoming patients.
• Hospital Discharge Support
• Facilitate outpatient follow-up appointments for unassigned patients discharging from inpatient settings.
• Recall List Management
• Proactively work from a recall list to contact patients and schedule necessary appointments.
• Communication Management
• Answer incoming calls promptly and professionally.
• Respond to in-basket messages and electronic communications in a timely and courteous manner.
• Patient Registration
• Complete full and accurate patient registration.
• Ensure all demographic, insurance, and contact information is current and verified.
• Telephone Encounters
• Document all patient interactions clearly and thoroughly in the Electronic Health Record (EHR)

This position is 20 hours per week with flexible scheduling. Our core operating hours are Monday-Friday 8:00AM- 4:30PM

This is a fully remote position, with the exception of required onsite attendance for initial training, technical support (e.g., computer issues), or in the event of power outages.

The Patient Service Specialist role ensures patient scheduling and referral needs are met while assisting in the general administrative and patient service needs of the practice.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Six months of medical office experience required.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

If you have questions about this role, please contact rebecca.rand@mainehealth.org