New

Systems/Network Analyst 2

University of New Mexico
Monthly: $4,236.27 - $5,950.53
life insurance, sick time, retirement plan, remote work
United States, New Mexico, Albuquerque
1 University Of New Mexico (Show on map)
Sep 05, 2025
Requisition ID req34485 Working Title Systems/Network Analyst 2 Position Grade 13 Position Summary The University of New Mexico Information Technologies EMSS (Enterprise Managed Systems and Services) team is seeking a Systems/Network Analyst 2 to help maintain and expand a robust framework that supports current and future endpoint and identity services in a large and complex academic enterprise. The successful applicants will have expertise in identity management technologies, Microsoft Entra and M365 services, and device management tools. Exceptional communication skills with a thorough understanding of IT systems management, best practices, procedures and standards found in a higher education environment. IT provides a creative work environment with flexible work hours and a supportive team environment. UNM offers outstanding benefits including paid annual and sick leave, a retirement plan and educational benefits for employees and their families. Job Duties and Responsibilities Provides support for mission critical services, including over 300 servers, 8000 workstations, and 85000 accounts. Uses enterprise tools to manage Windows and macOS devices and Active Directory/Entra ID accounts and groups. Strictly adheres to established endpoint and account standards. Provides technical assistance on a variety of projects with direct and positive impact to user experience and security at UNM. Manages ITSM tasks effectively and completes them by their due dates while providing outstanding customer service. Identifies and capitalizes upon opportunities for automation via scripting, job scheduling and related disciplines. Documents and publishes information and instructions on systems, services and processes. Responsible for meeting audit compliance including but not limited to FERPA, HIPAA, PCI, GLBA and Export control. Serves as backup to SMEs for critical EMSS services. Troubleshoots and resolves endpoint hardware, software, connectivity and security problems. Maintains currency of knowledge with respect to relevant technologies and systems. Provides on-call support for EMSS team's services. See the Position Description for additional information. Conditions of Employment Specialty licensure/certification may be required, as specified by the department. Successful candidate may be subject to a criminal background check prior to starting work. Minimum Qualifications Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis. Preferred Qualifications Windows 11 support/troubleshooting macOS and iOS support/troubleshooting Microsoft Intune Microsoft Entra ID Windows File/Print Services Microsoft 365 PowerShell Jamf Service Now SailPoint IdentityIQ (or identity Security Cloud) Microsoft Active Directory Application packaging and deployment Additional Requirements Applications need to include a complete professional work history with dates and hours worked. Campus Main - Albuquerque, NM Department IT EMSS - Systems (388A) Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Exempt Pay Monthly: $4,236.27 - $5,950.53 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 9/16/2025 Eligible for Remote Work Yes Eligible for Remote Work Statement This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite. Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Include Resume/UNMJobs application and Cover Letter that briefly talks about why the candidate is the right fit for this position. Applicants submitting incomplete application packages may not be considered for interview. *Positions posted with a Staff Type of Regular* or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.** The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.