New

Medical Office Associate - Carbondale (4961)

SIU Medicine
$32,298.75 - $35,528.63 Annually
medical insurance, dental insurance, life insurance, paid time off, paid holidays, sick time, extended sick time, tuition reimbursement, 403(b), retirement plan
United States, Illinois, Carbondale
Sep 05, 2025
Description Under the supervision of the Medical Office Coordinator, this position performs various duties for the SIU Center for Family Medicine - Carbondale. 1) Maintains patient clinical and billing information over the telephone and as patients present to the clinic; 2) Ensures patient data is accurate and up to date; 3) Answers patient questions and addresses complaints; and 4) Utilizing the electronic health record system to schedule appointments and update records. Examples of Duties Check-in/Telephones/Scheduling 95% 1. Checks in patients as they present to the clinic 2. Enters patient and billing information in the practice management system 3. Collects payments at the time of service 4. Print patient medication list 5. Prints provider schedules 6. Answers multi-line phones, making patient appointments, aiding in answering questions, and transferring messages to appropriate person/s according to PCMH guidelines. Takes messages for physicians and enters messages into electronic medical records. 7. Enter patient history forms into our Electronic Health Record 8. Schedules same-day, follow-up, and acute appointments 9. Take messages for nurses and physicians as appropriate 10. Other duties as assigned Service 5% 1. Handles patient complaints according to established policies. 2. Provide backup to other clinic office functions. Qualifications 1) High school graduate or equivalent; AND 2) Any one, or any combination, that totals 1 year from the following: a. work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility. b. work experience in a health care facility such as a doctor's, dentist's or hospital's office; which involved record keeping; working with the public, direct patient contact, answering telephones and working with medical terminology; or c. graduate of an accredited medical secretarial or paramedical program (such as nursing assistant, medical assistant or medical secretary) Supplemental Information If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm. *The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education,* *patient care,* *research and service to the community.* The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the "Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act." Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law. Pre-employment background screenings required.